Vikas Dass Email & Phone Number

Lajpat Nagar 2Nd, Delhi-24

Handling the all team members, Recruiting training supervising staff. Managing budgets with store expenses.Dealing with customer queries and complaints. Preparing promotional materials with offers and displays (VM).Professional relationships with subordinates, vendors and service providers.Part of store opening and closing. Manage profit and loss report. Daily manage Perpetual Inventory.Daily briefing, profitability and setting/ meeting sales targets, including motivating staff to do so. So that the store employee is able to work openly.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Mahagun Metro Mall, Vaishali, Ghaziabad

Handling the team of Motorola brand mobile phones promoters.Meet the store's monthly targets and handle budgets.Ensure that all weekly time and attendance records.Manage and assign tasks appropriately to ensure the stores are clean, adequately stocked, organized, well-kept and priced correctly.Deal with any enquiries and complaints and monitor customer service.Maintain staffing levels consistent with business needs to ensure excellent customer serviceResolve customer complaints in a timely and professional manner - Serve customers as needed Daily visits to regional Stores to check & maintain the optimum level of stock fill.

Noida Sec-38 Gip Mall

Understand and support store operations, policies and procedures.Manage sales and expenses to optimize results.Prepare and/or oversee preparation of necessary reports and paperwork.Maintain staffing levels consistent with business needs to ensure excellent customer service.Ensure adequate shift coverage in the event when there are less employees available to work.Prepare on-going and timely performance appraisals on-line for Manager.Ensure that all weekly time and attendance records.Maintain effective, professional relationships with subordinates, vendors and service providers.Communicate up and down to ensure proper flow of information.Manage and assign tasks appropriately to ensure the stores are clean, adequately stocked, organized, well-kept and priced correctly.Resolve customer complaints in a timely and professional manner - Serve customers as needed.Analyze daily sales and expense information and perform all other financial analysis.Meet the store's monthly targets and handle budgets.Deal with any enquiries and complaints and monitor customer service. Check that the products you sell are well displayed.Managing deliveries.

Noida Area, India

Key Assignments/ Initiatives:-• Handling the team of multi brand mobile phones promoters.• Implementation of store level promotion plans at floor level.• Part of store opening and closing.• Organizing the meeting.• Preparing the report of sale.• Contributes to team effort by accomplishing related results as needed.• Ensuring Weekly Replenishment from the warehouse by coordinating with the Retail Merchandiser.• Daily visits to regional Stores to check & maintain the optimum level of stock fill.• Follow-up for way bills, RTV dispatches from store, customers request from stores.• Product feedback Best Seller & worst Seller, Analysis of Gender/Group /Size analysis/ Color; Category performance.• Ensuring proper merchandise mix in the stores.• Ensure optimum stock and SKU level in all the stores of the region.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Noida Area, India

Customer Support Analyst

Karol Bagh, New Delhi, India

Customer Support Analyst

Karol Bagh

Customer Support Analyst