Manage large amounts of incoming chats.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Provide accurate, valid and complete information by using the right methods/tools.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.

• Find new business opportunities and customers• Contact potential customers to showcase company products or services• Develop relationships with existing customers and keep in touch with them• Negotiate prices and terms with customers• Prepare sales contracts and keep track of sales activities• Work with other team members to ensure customer satisfaction

Managing restaurant staff's work schedules.Conducting regular inspections of the kitchen to determine whether proper standards of hygiene and sanitation are maintained.Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.Checking in on dining customers to enquire about food quality and service.Monitoring inventory and ensuring that all food supplies and other essentials are adequately stocked.Monitoring the cash flow and settling outstanding bills.Reviewing customer surveys to develop and implement ways to improve customer service.Resolving customer complaints in a professional manner.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders and requests.Keeping records of customer interactions, transactions, comments, and complaints.Ensure customer satisfaction and provide professional customer support.

• Place phone calls to potential clients from our computerized directory • Perform script (with necessary adjustments) to ensure consistency of sales program • Answer potential clients’ questions about home improvement projects or goals • Set appointments with prospective customers based on our associates’ schedules • Maintain computer, telephone and other equipment • Train other telemarketers when required • Communicate any problems, concerns or questions to supervisory staff • Refer customer complaints to supervisor for quality control • Communicate respectfully and politely with potential customers at all times