Vikas Dutal Email & Phone Number

"Customer service represents the heart of a brand in the hearts of its customers." — Kate Nasser"I am a passionate professional who love working in customer facing roles, working closely with Global customers, being involved in Mutiple projects, collaborate with Global Teams, build and maintain good customer relationships, solving customers problems give me a joy of working. Having worked in the telecom/IT industry for 11+ years as a Customer Support and Service Specialist, I help Support Organizations by applying ITIL framework methodically to solve complicated problems, improve team productivity, manage key accounts and key performance indicators (KPIs).I also provide a wealth of knowledge and experience in product-based technical support, skilled team leading, customer/partner Training, effective project execution, and influential leadership. In my ~4 years of leadership experience, I have played a key role in enhancing team performance, consistently surpassing customer expectations with a CSAT score exceeding 95%.My background demonstrates my dedication to excellence, my customers remember me as their solution provider in a best way possible, I have continuously improved support procedures and inspired teams to outperform performance targets. Key Competencies: 1. Customer Technical Support and Service Delivery (Product based and SaaS Cyber Security Solutions with ITIL driven support strategies)2. SLA Management3. Project Management4. Team Leadership and Management5. Customer Centric Approach and Customer/Client Engagement6. People & Resource management7. Technical Training 8. Implementing complex and Innovative Technologies (Linux, Networking, Cloud Azure, Cyber Security) 9. Key/Technical Account Management(TAM)10. KPI/KRA Management11. Customer relationship Management12. Collaboration with cross functional TeamsMy key values include Responsibility, Ownership, Respect, Excellence, Integrity, and Collaboration.Feel free to contact me @Email: vikasdutal@gmail.com#Customer support and service#Technical Support#Team Management#Leadership#CustomerSatisfaction#Ready to deliver!