Vikas Garg Email & Phone Number

Gurugram, Haryana, India

• Lead a team of 8 to assist end-users on vendor portal web application including troubleshooting problems, answering questions and providing technical/functional support.
• Ensure vendor portal application is regularly updated, patched, and maintained to prevent issues and vulnerabilities.
• Review Event and application logs, verify data captured in SQL tables to troubleshoot the issues and raise bug to the development team to fix the issues.
• Coordinated with multiple teams… Show more
• Coordinated with multiple teams (Implementation/Product/QA/Development/Deployment) to understand the new requirements/Enhancement in Existing applications and deployment of the fixes to the various environments.
• Handles major incidents, ensuring that critical issues are resolved quickly to minimize disruptions to business operations.

Gurugram, Haryana, India

• Lead a team of 13 to manage and provide functional and technical assistance solutions to more than 10K+ employees on the payroll applications.
• Single Sign On (SSO) implementation of Safeguard’s payroll application to access it by the client contacts through Azure/Okta service provider.
• Analytical/Graphical representation of the client's data/Zendesk's requests on reports/Dashboards using analytical DOMO Tool
• . Organized and conducted a cross-training of Safeguard’s payroll… Show more
• . Organized and conducted a cross-training of Safeguard’s payroll applications to enhance their knowledge and skill development to support the business issues.
• Analyzed problems and incidents, ensuring completeness of root cause for major/critical incidents, and where possible identifies, resolves, or provides workarounds, suggestions, and improvements to mitigate future.

Gurgaon, India

• Lead a team of 5 to assemble functional requirements, GAP analysis, and documented workaround for issues.
• Experienced in working with banking and government clients to design end-to-end process flow and validated with strong analytical skills
• Developed strategies, test plans, and examined all aspects of the program from an end-user perspective, and eliminated any issues.
• Logged in all incidents and requests in Service Now tool with detailed information, and deep analysis… Show more
• Logged in all incidents and requests in Service Now tool with detailed information, and deep analysis, and triaged the issue to provide resolution.
• Attended Major incident calls for Severity issues, analyzed the business & financial impact of the issue, and provided the root cause analysis (RCA) and solution.