Application Support Team Lead
Current- Lead a team of 8 to assist end-users on vendor portal web application including troubleshooting problems, answering questions and providing technical/functional support.
- Ensure vendor portal application is regularly updated, patched, and maintained to prevent issues and vulnerabilities.
- Review Event and application logs, verify data captured in SQL tables to troubleshoot the issues and raise bug to the development team to fix the issues.
- Coordinated with multiple teams… Show more
- Coordinated with multiple teams (Implementation/Product/QA/Development/Deployment) to understand the new requirements/Enhancement in Existing applications and deployment of the fixes to the various environments.
- Handles major incidents, ensuring that critical issues are resolved quickly to minimize disruptions to business operations.