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Vikas Goyal Email & Phone Number
Customer Service Representative
at
RockWallet
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
Customer Service Representative
Location
Delhi, India
Company size
Who is Vikas Goyal? Overview
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Quick answer
Vikas Goyal is listed as Customer Service Representative at RockWallet, a with 65 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Vikas Goyal.
Vikas Goyal previously worked as Customer Service Specialist at Intelegencia and Customer Service Support Specialist at Amazon.
Company email context
Email format at RockWallet
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RockWallet
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Profile bio
About Vikas Goyal
As a Customer Service Specialist at Intelegencia, I provide top-notch email support for American customers of Rugs USA, an online retailer of home decor products. I have successfully completed the AWS re/Start program and obtained the AWS Certified Cloud Practitioner certification, demonstrating my knowledge and skills in cloud computing.In my role, I expertly handle e-commerce queries, such as order status, refunds, defective items, and more, using Zendesk as the main ticket resolution tool. I also swiftly manage various e-commerce claims, ensuring enhanced customer satisfaction. Additionally, I personally guide clients through end-to-end issue resolution, emphasizing a commitment to customer success. I utilize Slack and MS Teams for efficient cross-team collaboration, ensuring prompt issue resolution. Furthermore, I prioritize time-sensitive issues through consistent follow-ups with teams and customers, showcasing my reliability and professionalism. I am passionate about delivering excellent customer service and learning new technologies, and I believe I can bring diverse perspectives and experiences to the team.
Current workplace
Vikas Goyal's current company
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Rockwallet
3 roles
Vikas Goyal work experience
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Customer Service Specialist
Customer Service Specialist at Rugs USA, excelling in top-notch email support for American customers. Responsibilities include:Zendesk Ticket Resolution: Expertly handle e-commerce queries (order status, refunds, defective items, etc.). Claims Processing: Swiftly manage various e-commerce claims for enhanced customer satisfaction.Client-Centric Approach: Personally guide clients through end-to-end issue resolution, emphasizing a commitment to customer success.Collaborative Communication: Utilize Slack and MS Teams for efficient cross-team collaboration, ensuring prompt issue resolution.Timely Follow-ups: Prioritize time-sensitive issues through consistent follow-ups with teams and customers, showcasing proactive problem-solving.Team Support and Training: Actively assist new team members, providing guidance for enhanced performance and team success.KPI Management: Methodically exceed Key Performance Indicators (KPIs) daily, weekly, and monthly, highlighting a commitment to continuous improvement.Issue Escalation: Proactively escalate customer concerns, working tirelessly for complete issue resolution and a positive overall experience.This experience demonstrates my dedication to exceptional customer service, collaborative teamwork, and a commitment to high standards of performance and client satisfaction.
Customer Service Support Specialist
Oct 2018 - Jul 2022
FAQ
Frequently asked questions about Vikas Goyal
Quick answers generated from the profile data available on this page.
What company does Vikas Goyal work for?
Vikas Goyal works for RockWallet.
What is Vikas Goyal's role at RockWallet?
Vikas Goyal is listed as Customer Service Representative at RockWallet.
Where is Vikas Goyal based?
Vikas Goyal is based in Delhi, India while working with RockWallet.
What companies has Vikas Goyal worked for?
Vikas Goyal has worked for Rockwallet, Intelegencia, and Amazon.
How can I contact Vikas Goyal?
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