Vikas K. Email & Phone Number

• Involved in full-cycle Recruitment involving sourcing, identifying, interviewing, and screening, qualifying and negotiating rates.• Source, recruit, interview, and place Engineering, Automotive and IT talent for contract and permanent opportunities with Infotree clients.• Sourcing candidates through Monster, Dice, LinkedIn, and CareerBuilder and also through existing database and contacts.• Ensure the resume appropriately reflects experience and requirement.• Conduct initial interviews by phone to determine experience and skill level. • Negotiating the pay rates on W2, and 1099.• Ensure that adequate numbers of qualified candidates are submitted for all assigned client requirements in a timely manner.• Ensure the candidate is able, willing and ready to take the position. • Check for the Candidate's willingness to relocate to the Project location in case he/she is not a local Candidate.• Maintaining good rapport with the clients for getting requirements • Effectively dealing with US Citizens, Green Card Holders, EAD, H1B, and Visa candidates.• Manage candidate through the interview process and employment contract period• Prepare and communicate job offers to selected consultants and contractors and assist with the onboarding process• Negotiate compensation and further terms and conditions of employment with consultants

• The first point of contact for Tier 2 and Tier 3 user support.• Performed IT support and troubleshooting for computer software, virtual machines and network as Level 2 and 3 support.• Responded and resolved network connectivity issues either wired or wireless• Collaborated with third-party support and service vendors to ensure that the network stays operational.• Coordinated Static IP address assignments to network devices with Host Master.• Performed disaster recovery operations when required.• Performed End User Accounts Administration for Windows Active Directory, RSA SecureID Remote Authentication, and Virtual Machine sessions.• Used Access Control Engine (ACE) portal for Files and Folder permissions.• RSA SecurID Remote Authentication Account administration using the RSA Security Console.• Virtual Infrastructure sessions administration using VDI Tools, VDIO Toolkit and Director.• Supported and troubleshoot LAN/Networks technology, Computer networking, TCP/IP protocol suite, Ethernet LAN, Virtual LANs, Virtual Private Networks (VPNs), DHCP and DNS.• Deployed and supported network printers and other peripherals.• Installed, supported and troubleshoot core applications like email apps (Lotus Notes and Outlook), MS Office Suite, Skype/Lync/Symphony, printing, Adobe Acrobat, Secure Zip, browsers (IE, Firefox, Chrome), laptop encryption, etc.• Configured, deployed, supported and troubleshoot Virtual Desktop Infrastructure (VDI)• Remotely supported end-users using Remote Assistance (RA), Remote Desktop Connect (Citrix Receiver Plugin), Remote Connect VPN Connection on personal and company computers

• Provide Level 2 and Level 3 support to my assigned LANs via a ticketing system or urgent request via email.• Handled all daily support issues by users either by phone and email.• Troubleshoot technical support calls for over 50+ users using Samsung Computers and smartphones. • On a daily basis supported, Configured, Troubleshoot and Installed Software such as Windows 7, MS Office Suite 2013, 2010 and 2007 remotely using remote tools like Log Me In, Join me etc.

Pune Area, India

• Provided remote technical support to US-based clients for desktops, laptops, printers, and networks using remote access tools like Log me In, Team Viewer, and Screen connect (ConnectWise Control).• On a daily basis supported, Configured, Troubleshoot and Installed Software such as MS Office Suite, and Antivirus tools remotely