Vikas K. Email & Phone Number

• Involved in full-cycle Recruitment involving sourcing, identifying, interviewing, and screening, qualifying and negotiating rates.
• Source, recruit, interview, and place Engineering, Automotive and IT talent for contract and permanent opportunities with Infotree clients.
• Sourcing candidates through Monster, Dice, LinkedIn, and CareerBuilder and also through existing database and contacts.
• Ensure the resume appropriately reflects experience and requirement.
• Conduct initial interviews by phone to determine experience and skill level.
• Negotiating the pay rates on W2, and 1099.

• The first point of contact for Tier 2 and Tier 3 user support.
• Performed IT support and troubleshooting for computer software, virtual machines and network as Level 2 and 3 support.
• Responded and resolved network connectivity issues either wired or wireless
• Collaborated with third-party support and service vendors to ensure that the network stays operational.
• Coordinated Static IP address assignments to network devices with Host Master.
• Performed disaster recovery operations when required.

• Provide Level 2 and Level 3 support to my assigned LANs via a ticketing system or urgent request via email.
• Handled all daily support issues by users either by phone and email.
• Troubleshoot technical support calls for over 50+ users using Samsung Computers and smartphones.
• On a daily basis supported, Configured, Troubleshoot and Installed Software such as Windows 7, MS Office Suite 2013, 2010 and 2007 remotely using remote tools like Log Me In, Join me etc.

Pune Area, India

• Provided remote technical support to US-based clients for desktops, laptops, printers, and networks using remote access tools like Log me In, Team Viewer, and Screen connect (ConnectWise Control).
• On a daily basis supported, Configured, Troubleshoot and Installed Software such as MS Office Suite, and Antivirus tools remotely