In a back office project, managing training, quality, reports and fun activities.

Covidien- In a voice project handling a team taking software support calls

Providing functional support & direction to a team of approx 20 associates.·Monitor performance of associates & coach them. ·Managing Customer expectation and providing customer satisfaction. ·Maintain records & track team performance daily, weekly, monthly.·Conducted Training programs within the Group & for the new Team members.·Sending Weekly and other reports to the Management and Clients.·Effective follow up on case management and helping others on the floor. ·Preparing Team Performance report, monitoring Quality. ·Motivating team for higher performance and achievements. Building their confidence and grooming them for the next level.·Shift Supervisor for three to four departments, in terms of real time monitoring, break adherence, maintaining a shift log and handling technical or other escalation issues at the departmental level.

Delta operations

took customer care calls for Microsoft inbound, outbound customer service and later calls for reservations, Baggage for Delta Airlines.

Garments wholesale and retail

Working on de-hydration and de-gassing plant doing calibration installation and testing all instruments. §Troubleshooting of Valves, Transmitters & Gauges.§Working on shut down of projects. §Working with shutters, gauges, transmitters, control panels. §Worked with control valves and digital control system. §Worked with DC motors and turbines