Experienced professional with hands-on expertise in Complaint Management, having successfully developed and implemented a robust Complaint Management system. Demonstrated proficiency in establishing a comprehensive follow-up and information mechanism within the organization, ensuring timely solutions to customer issues through collaboration with the field services team. Currently responsible for Sales Support of Professional Business Service PAN India, specializing in LED products, Fans, and Security Cameras, Switchgears. In the North Region, contributed to Warranty Management as part of a development team for an Android-based Warranty Portal. Played a key role in entering replacements from dealers and distributors, conducting online analyses to enhance Quality Standards.