Vikas Kohli

Vikas Kohli Email and Phone Number

Order to Cash Service Delivery Head @ Viatris
Vikas Kohli's Location
Hyderabad, Telangana, India, India
Vikas Kohli's Contact Details

Vikas Kohli work email

Vikas Kohli personal email

n/a
About Vikas Kohli

18+ years of Experience Viatris Pharmaceutical Pvt Ltd - Order to Cash Service Delivery Lead (GBS India)Operations• Tower Lead for Order to Cash for all entities (50+) managed by GBS India. • Stakeholder for the operations managed by service partner and managing vendor relationship.• Performance review of the activities managed by service partner and provide feedback on the developmental areas.• Review and provide feedback on monthly NPS on the things working well Vs Needs Improvement.• Prepare and share overall monthly performance review with Internal Leadership and GBS Stakeholders.• Review of the existing policies in place and provide recommendation on the changes to be implemented globally.• One of the approvers for the orders to be released, which are stuck due to credit limit violation or have past dues in account.• Process Improvement – Drive process improvement with in the process to identify projects for productivity benefits and process harmonization.o Standardization & Harmonization – Driving project for Harmonization and Standardization of reporting across regions.o COE – Driving project on implementation of COE for all the activities managed by GBS India (All Towers – RTR, PTP, IC & O2C)o Owner for Daily Management Tracker for all towers – Implemented daily management tracker for leading metrics for all towers and regular connects with all leads to be make sure it is updated on time and shared with leadershipo Implementation of Power BI – Driving a joint project with GPO, IT & O2C Tower leads from different centers on the implementation of Power BI for Order to Cash. Phase 1 completed and WIP for Phase 2 to add more metrics.• People Management – Leading and managing the in-house and service partner operations team.o Monthly One-O-One with regional leads operating from GBS Indiao Annual performance review and share feedback on strengths and things to be worked ono Career plan for top performers and developmental plan for people needs improvement• Stakeholder Management – Weekly and Monthly cadence with regional stakeholders to provide updates on the process and if any requirements from the local statutory perspective.

Vikas Kohli's Current Company Details
Viatris

Viatris

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Order to Cash Service Delivery Head
Employees:
16
Vikas Kohli Work Experience Details
  • Viatris
    Order To Cash - Head Of Service Delivery
    Viatris Oct 2023 - Present
    Hyderabad, Telangana, India
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  • Amazon
    Finance(Order To Cash) Delivery Lead
    Amazon Nov 2021 - Oct 2023
    Hyderabad, Telangana, India
    Finance Delivery Lead Amazon- Order to Cash• Operations – Finance delivery lead for Order to Cash (Hyderabad Site Lead for Bill to Pay)o Subject Matter Expert for Order to Casho Review of Monthly SLA’s preparation and calculationso Refund approval – Perform due diligence and Authorized to approve refund for credit on account for >90 days• Process Improvement – Drive process improvement with in the process to identify projects for productivity benefits and process harmonization.o Standardization & Harmonization – Driving project for Harmonization and Standardization of reporting across regions.o COE – Helping team member for driving project for Cash Application COE, which will standardize and harmonization process by 70-80% across region and deliver productivity benefits• Client Management – Day to day operations management for customer queries\escalations • Weekly, Bi-Weekly & Monthly Governance – Leading governance call with customers on weekly\bi-weekly and monthly basis• Scorecard – Monthly score card preparation for direct reportees (Managers & AM)• People Management - Day to day team query handling on any issue related to processing, knowledge gaps or people issues
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  • Genpact
    Order To Cash & Strategic Pricing - Service Deliver Lead
    Genpact Jun 2019 - Nov 2021
    India
    Service Delivery Lead - Order to Cash, Data Management & Strategic Pricing Lead (Global Lead)• SAP Standardization Lead – 1st point of contact for any operational issues with SAP and driving standardization across regions.• Client Management – Day to day operations management for customer queries\escalations • Weekly, Bi-Weekly & Monthly Governance – Leading governance call with customers on weekly\bi-weekly and monthly basis• People Management - Day to day team query handling on any issue related to processing, knowledge gaps or people issues• Daily review and updation of FLM Cockpit to highlight any issues and concerns for leadership review.
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  • Accenture In India
    Associate Manager
    Accenture In India Jan 2016 - Jun 2019
    Gurgaon, India
    Record to Report, Order to Cash & Procure to Pay – Service Delivery Lead • Approver – Responsible for reviewing and approving Blackline reconciliations prepared by team • Client Management – Day to day response to customer queries\escalations • People Management - Day to day team query handling on any issue related to processing, knowledge gaps or people issues• Monthly one X one’s with the Team – Monthly one- X- one with the team and online documentation of career guidance, performance feedback, developmental needs or any other issues• Half\Yearly Performance Review – Annual feedback and performance documentation for appraisal• Scorecard – Monthly score card review of team members• Weekly, Bi-Weekly & Monthly Governance – Managing governance call with customer
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  • Genpact India
    Manager
    Genpact India Sep 2006 - Jan 2016
    Noida Area, India
    • Oct’13 – Dec’16 Manager• Jul’11 – Sept’13 : Assistant Manager• Jul’10 – Jun’11 : Management Trainee• Jun’08 – Jun’10 : Process Developer• Sept’06 – May’08 Process AssociateAccounts Receivable ManagerOrder to Cash - Operations• Weekly & Monthly Governance - Preparation of Dashboard and presentation to customer on Weekly & Monthly basis with team performance and issues with solution• Client Query Handling – Day to day response to customer queries on Cash Application, Credit Management and Customer Master Data• Team’s Query handling - Day to day team query handling on any issue related to processing or any knowledge gaps• Monthly one X one’s with the Team – Monthly one- X- one with the team and online documentation of career guidance, performance feedback, developmental needs or any other issues• Yearly EMS – Annual feedback and performance documentation for appraisal• Daily updation of SOF (Smart Opex Framework) – Daily updation of any operation or technical issues which are hampering the team performance or creating challenge in completing the daily processing• Weekly updation of EWS (Early Warning System) – Weekly updation of EWS tool, which provides an update to leadership if any employee is expected to attrite due to personal or professional reason• Process Trainer (Providing Training to new joinees under AR) – Responsible for providing training to new joinees under the team and take the session for the employee who joins under the Order to Cash make factory• SME for the Team – Playing an role of subject matter expert for team and resolve any query which the employee is facing while processing daily volume• Weekly updation of EWS (Early Warning System) – Weekly updation of EWS tool, which provides an update to leadership if any employee is expected to attrite due to personal or professional reason• Monthly one X one’s with the Team s
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  • Ayacasonics India Pvt Ltd
    Account Assistant
    Ayacasonics India Pvt Ltd Jan 2005 - Sep 2006
    Job Profile:• Handling of Day to Day Office Work.• Preparation of vouchers.• TDS Return Filing.• Service Tax Return Filing

Vikas Kohli Skills

Accounting Team Management Management Financial Analysis Customer Service Business Analysis Financial Reporting Process Improvement Account Reconciliation Financial Accounting

Vikas Kohli Education Details

Frequently Asked Questions about Vikas Kohli

What company does Vikas Kohli work for?

Vikas Kohli works for Viatris

What is Vikas Kohli's role at the current company?

Vikas Kohli's current role is Order to Cash Service Delivery Head.

What is Vikas Kohli's email address?

Vikas Kohli's email address is vi****@****o.co.in

What schools did Vikas Kohli attend?

Vikas Kohli attended Symbiosis Center For Distance Learnig, Symbiosis Centre For Distance Learning.

What skills is Vikas Kohli known for?

Vikas Kohli has skills like Accounting, Team Management, Management, Financial Analysis, Customer Service, Business Analysis, Financial Reporting, Process Improvement, Account Reconciliation, Financial Accounting.

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