Vikas Kumar Email & Phone Number

New Delhi, Dl, In

Gurgaon

Data Management of Paisabazaar Contact Centre.Automation of Crucial Reports related to Paisabazaar Contact Centre.Daily And Hourly Publish Reports and provides crucial insights related to the business in order to improve overall process.CRM Management and suggest CRM Changes to the Product team for smooth operation of the customer Service Team.Manage the Shrinkage and attrition of the contact centre.Predict the contact centre flow and strategically align the resources.Analyse the reports and bridge with the product team to improve the products.Preparing Bank Partners Data and Reviews with bank partners to bridge the process gap and improve the customer experience.

Noida, Uttar Pradesh, India

Part of Nykaa e commerce ProjectHandling 20 associate team of chat, email and calls.Managing process Shrinkage, manpower planning and others customer related and process SLAs.CRM Report downloads and making and analysis and publish of reports.Target oriented floor drive.Team performance discussion and review.Participation in weekly internal and external stakeholder calls and sharing relevant points and inputs.Audits of different process parameters and action plan framing.Different RNR induction and team motivation through periodic meetings.Interaction with different client teams such as logistic,refunds etc to take timely updates on penidng tasks.Ticket Flow management and their strategic assignment.Maintaining Process CSAT.

New Delhi Area, India

Process : Max life Insurance ECommerce Sales➢ Segment Sales : Business on LeadsOf Max life Advertisement onDifferent online market places AsFacebook, Paisabazaar, Amazon ,Paytm, Axis Bank, Yes Bank, Website,SMS Marketing , Affliate Programme➢ Job Responsibilities:• Team Business Drive• Individual Agent Business Drive• Team performance Evaluation & Improvement• Feedback & Coaching & Quality Audit• Improving Quality Conversions• Team Motivation & Binding• Attrition & Shrinkage Control• Dialer Management & lead Management• Manpower Planning• Operation Metrics Report Building & Publishing

Gurgaon, Haryana, India

Paid Listings And Onboarding - IndianRetail Markets Outlets• Tracking Clients Appointments &Closures>> Sales Planning and workforce management ofteam size 20>> Dialer and lead management and analysis ofdifferent reports for betterment of process.>> Use of SQL to fetch Merchant portfolio and analysis and execution of the business as per the insights.