Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Control of Credit Card Frauds – accessing all the transaction occurring and analyzing their legitimacy on the basis of statistical, analytical data. The other major task being elimination of online e-commerce fraud. The challenge relies on judgment to plan and accomplish goals in order to reach and exceed the stringent metric goals set up with very limited supervision and help. Using individual problem-solving and analytical skill to authenticate genuine and fraud complex transactions.