Provided level 2 IT support to clients in US.Managed call flow and responded to technical support needs of customers.Resolved customer issues in a clear, courteous and straightforward manner.Demonstrated professionalism and courtesy with customers at all times.Identified and solved technical issues with a variety of diagnostic tools.Created cases and Followed up with clients to ensure optimal customer satisfactionConducted research to address customer concerns.Remained up-to-date on the latest technologies and solutions applicable to company products.Assumed quality assurance duties including training on soft skills to ensure team professionalism and information accuracy.

System Administration Installing, Configuring, Upgrading & Updating Windows 2003 Server, Windows XP/7. Assembling, Operation, Installation & Troubleshooting of PC's in different configurations. Maintaining Network Infrastructure - LAN/WAN; installation, migration & configuration of network workstations. Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled backups as per backup plan.Technical Support/Troubleshooting Addressing & resolving performance bottlenecks and ensuring maximum network uptime. Assisting in the design and implementation of the network troubleshooting DNS, WINS, DHCP Servers network problems and conflicts. Providing desk side support at early stage. Managing advanced troubleshooting using Resource kit & Support tools for OS & Windows AD related issues. Having a Great troubleshooting in either Cisco routers, switchesNetworking  Managing administration of Information System, Network Topologies, involving design of network layouts, configuration and maintenance of servers and databases. Assisting in the design and implementation of the network (LAN & WAN), troubleshooting network problems, conflicts and connectivity issues. Networking using Windows 98, 2000, XP & 2003 (Installation & Troubleshooting) Installing Mail Server & Email Network. Implementing Firewalls, Security Products & reviewing them periodically.

MANAGING SERVERS ( WINDOWS SERVER, PROXY SERVERS, SMARTCLASS SERVERS)COORDINATING WITH RND TEAM TO DEVELOP VARIOUS E-LEARNING CONTENTS FOR THE STUDENTSMANAGING HARDWARE & NETWORK OF THE PREMISES

MANAGING HARDWARE & NETWORK OF THE BUILDINGWORKED AS CISCO TRAINER