Vikas Kumar Sinha Email & Phone Number

Noida Area, India

Noida Area, India

Reporting to: CPO  Currently reporting to the CPO and leading a team of 25 resources in two teams (Corporate IT Team/Unified Service Desk Team). Providing over sight on multiple responsibilities, for day to day Corporate IT operations and AWS cloud operation for SaaS based product suite, while led a team as 24X7 first point of escalation of the same. Guiding the Unified Service Desk team for Deployment, L1 & L2 support, Incident & Problem management, as per guidelines form ITIL and monitoring AWS cloud based datacenter & geographically separated corporate IT infrastructure. Migrated & Managing deployment using In-place, Disposable and On-demand processes on Dev, QA, Test, UAT, Demo & Prod environment. Prod environment uses push button Green-Blue and Roaring deployment without downtime. Migrated production data centre from Armor to AWS environment, to optimize global hosting cost, and further migrated corporate mail, intranet and SSO Service from Google to MS Office 365. Engaged in multiple engagements like formulating IT Budget & enforce expenses in line with it, vendor relation management and generating various reports for client/higher management.  Performing routine team administration tasks as well as team development & people management initiatives, including building the USD team from scratch.Achievement: Achieved a cost saving of ~50% by migrating Data Centre to cloud platform. Automated end to end deployment on AWS Cloud. Acknowledged with monthly Spotlight Award.

Noida Area, India

Accountability: Reported to the COO and led a team of 20 resources for management of IT operations including that of Network Operation Centre, specially after merging with the previous employer, with the responsibilities of day-to-day operation, IT Service delivery, Project execution, Vendor management for providing eLearning and content solution for publishers worldwide

New Delhi Area, India

Accountability: Reported to the Director IT and led a team of 20 resources for this subsidiary of leading provider of education & learning content/solutions worldwide. Participated in multiple responsibilities of IT Operation Management including Network Operation Centre management, Service Delivery management, Project execution, Technology and People management. Gave over sight to internal IT functions, including administration of IT infrastructure (Active Directory, Email, Network, System security & SAM/HAM) as well as remote Support to users. Executed multiple IT Projects managing all the functions of project life cycle involving scoping, planning (estimation/budgeting) and execution monitoring till final delivery. Collaborated with vendors to manage the Capex/Opex, while continuously looked-for opportunities to get better efficiency from IT system/process to achieve better ROI. Acted as the Point of Contact for prospecting clients as well as existing customer for demonstrating IT capability by responding to RFP, Security Audits etc. Continuously stayed abreast with the latest technology and evaluated same to adopt them to have positive business impact. Performed routine team administration task as well as team development & people management activities, by monitoring KPI & KRA for improved team performanceAchievements: Received Employee of the year (2009) award and COO Award (2007) Recipient of Best Team award 2006 for data centre migration Acknowledged with many monthly Excellency award

New Delhi Area, India

 Led the NOC team for end to end monitoring of all organizational Product suite hosted in multiple datacenter, L1 support and incident management using ITIL process. Provided quality service delivery across the organization and also in continuous improvement of Key Result Areas (Confidentiality, Availability and Integrity) for IT Infrastructure and application. Executed multiple IT Projects managing all the functions of project life cycle involving scoping, planning (estimation/budgeting) and execution monitoring till final delivery. The projects included (but not limited to) - Corporate Site migration along with POC for Kaplan Product Suite, to cloud (AWS), migration of mail from Exchange to Google mail and SSO integration for product using shibboleth. Further participated in movement of India Development Centre to the new facility by building 500 seated new facilities from bare shell to fully functional centre and integrated with corporate infrastructure. Supported the Virtualization Project to setup VMware vSphere Data Centre, including configuration of ESX4.1 with vCenter on Dell blade server and EMC AX storage as well as migrating around 150 Windows & Linux physical server to virtual server using VMWare P2V.

New Delhi Area, India

• Worked as product support team member for traditional datacenter migration projects, this includes installation and configuration of complete software stack from scratch, migration of content store and DB with minimum downtime and no data loss.• Worked as team member for development center movement this includes built up 500 seated new facilities from bare shell to fully functional, software and hardware up gradation network reconfiguration and integration with corporate network.• Worked in team responsible for monitoring and L2 level support for ~ 100 Oracle Application Server based remote virtual Linux servers.• Worked in team responsible for configuration, management and upgradation of Windows and Linux based tools like MQC, Helpdesk pro, Symentic AV and Windows AD, WSUS, SVN, Nagios, MRTG and others.

Gurgaon, India

An USA based MNC which offered cost-reducing, high impact, quality offshore processing services to the Mortgage Banking industry.Reporting to: Manager OperationsWorked there for a short period of around 4months & was responsible for managing more than 100 Linux servers at Data centre in Gurgaon

New Delhi Area, India

An USA based MNC and is a leader in compliance management solutions for the financial services industry. Founded in 1998, eMind is headquartered in California with development and support center; Reporting to: Manager IT• Local & Data centre operations.• Part of Level 2 support team for managing ~ 100 heterogynous servers at remote data center and development center.• Ensure Backup & Disaster recovery procedures are in line with corporate practices & tested periodically.• Supporting internal teams for their project needs• Worked on multiple projects as application support team member. Most significant projects being “Mail Server migration & Data Center Security Audit”

An offshore support center of USA based Superb Internet, a world-class web hosting company offering customers the best in managed hosting, server colocation services, dedicated servers, shared hosting, virtual private servers (VPS), and domain registration; Reporting to: Manager India Operations

Noida Area, India

A well-known CMM LEVEL 5 Software Development Company with client bases at Canada and USA and global Development center; Reporting to: VP Engineering

New Delhi Area, India

One of the Leading Category “A” Internet service Provider which offers dialup connection, dedicated internet service, server colocation and web hosting.; Reporting to: VP Network Operations Delhi