I have more than 10 years of experience in managing large-scale IT infrastructure and over 5 years of experience in IT process management within the ITIL framework. I specialize in overseeing 24x7 global IT Service Desks & Operations and have extensive knowledge of high-volume IT environments, IT security principles, and Cloud & server virtualization technologies. My leadership focuses on performance metrics, process improvement, and thorough documentation. I also have practical experience in IT internal audits and compliance standards such as ISO 27001 , ITIL , ISMS. My objective is to improve operational efficiency and promote a culture of trust and commitment within IT teams.