Complex Program Manager, Customer Transformation
Current• Delivering CRM/Salesforce solutions for fortune 500 Telecom, Media and Insurance clients include entire Quote-to-Cash process, Sales Cloud, CPQ, CLM, Service Cloud, Order Management, Billing etc. By automating and integrating key processes, helping clients with enhance customer experiences, improve operational efficiency, and maximize revenue growth.• Served fortune 500 Energy & Utilities clients by Implementing Supplier Management, General Ledger, Work management and Analytics solutions with Watson AI, achieving significant improvements in data management and reporting.• Successfully managed Sterling Commerce product implementations for US retail clients, boosting system performance and user experience.