Accomplished Delivery Management Leader with over two decades of IT experience, specializing in Project and Program Management, and Product Implementations across diverse industries including Telecom, Financial Services, Energy & Utilities, and Retail. Proven expertise in CRM solutions and Salesforce Consulting. Experienced in leading complex consulting engagements, managing global teams, and collaborating with cross-functional stakeholders to deliver measurable business outcomes. Skilled in Agile methodologies and proficient across all SDLC phases, with exceptional communication and negotiation abilities. Mentor and coach for Project Managers.Areas of Expertise• Digital Transformation• CRM Solutions• Salesforce Consulting• Customer Experience Transformation• Strategic Planning• Engineering Team Collaboration• Project and Program Management• Complex System Integration• Product Implementations• Scrum Master – Agile Adoption• Release Management & Governance• Global Integrated Delivery• P&L - Financial Management• Client Relationship Management• Cross-functional Team Leadership• Vendor Management