• Coordinated with multiple teams within the campaign life cycle to rectify information & avoid any potential operational risks.• Audited complaints resolved by the customer relations & provided feedback to team leaders. Conceptualized a new reporting dashboard to enhance the process.• Inventory management & work allocation for the team. Standardized the process for better efficiencies.• Shared regular reports with the global teams about campaigns & customer complaints.• Monitored & optimized campaigns, during & post-launch.• Assisted campaign teams to generate more leads via geographical analysis of the responses received from small merchants in the U.S. as a part of the year-long Shop Small campaign.

• Conducted engagement surveys for companies & delivered reports for the client on different demographics and other parameters.• End to end project management for different clients.• Handled with client queries, custom & ad-hoc project requirements, client deliverables and communication.• Worked on multiple projects with different level of progress simultaneously and delivered different reports for each project.• Conducted peer review, ensuring that the 100% accuracy of data analysed and presented.• Coordinated with different departments of Aon to gather requirements and inputs along with vendor management for the offline data received by clients.

Reading through the issued patents and their file history, cross referring the facts to make sure that the issued patent is exactly what the client paid for. Step by step comparison of patents to their respective filing histories to look for discrepancies.