Vikas Patel Email & Phone Number

Banglore

Bengaluru, Karnataka, India

Resolving allocation failure errors for Compute VM deployments via Azure Portal and engaging with L2 team for resolutions.Working on Azure DevOps for fulfilling quota increase asks by validating availability and threshold limits for increase requested.Maintain the best FCR (First call resolution) / FDR (First day capacity requests for Microsoft Azure) by meeting IR (Initial response) SLA and providing accurate resolution.Providing world class and timely response to achieve C-Sat.Been a part of Training and Quality calibration calls regarding new issues and process updates.Conduct team meetings / daily hurdles regarding process updates and knowledge transfer.Having constant engagement with clients to build a better prospect about MS Azure Capacity. Handholding new client engagement with Customer Success Team to have smooth transition.Ensure to drive the team towards achieving business KPI’s.Review team performance on process metrics, KPIs, ensure quality standards are adhered.Be a part of client calibration calls / meeting to identify improvement and process updates.Process improvisation, hiring and virtual-job training and transition.Fixing the knowledge gap by regular audits, coaching and feedback, conducting need base training.Conduct knowledge transfer sessions for new joiners in the team.Identify and recommend opportunities for improving the process.Provided quality troubleshooting with patience, step-by-step instructions to resolve problems.Case scrubbing to ensure the best customer handling and better communication skills.Identified problem areas and implemented all necessary training.Conduct weekly team meetings, involve engineers in planning and decision making.Collaborated with other partnering team leaders to fix issues with partner team engagement.Preparing Interval and EOD reports for the shift.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India