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Vikas Prasad Email & Phone Number
Solution Architect @ AWS | Cloud Contact Center Solutions
at
Amazon Web Services (AWS)
1 work email found
@amazon.com
1 phone found area 925
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Solution Architect @ AWS | Cloud Contact Center Solutions
Location
Monrovia, Maryland, United States
Company size
Who is Vikas Prasad? Overview
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Quick answer
Vikas Prasad is listed as Solution Architect @ AWS | Cloud Contact Center Solutions at Amazon Web Services (AWS), a with 142019 employees, based in Monrovia, Maryland, United States. AeroLeads shows a work email signal at amazon.com, phone signal with area code 925, and a matched LinkedIn profile for Vikas Prasad.
Vikas Prasad previously worked as Solution Architect, Amazon Connect at Amazon Web Services (Aws) and Engineering Manager at Macy'S. Vikas Prasad holds Digital Transformation, Ai And Iot To Cloud, Blockchain, And Cybersecurity from Massachusetts Institute Of Technology.
Company email context
Email format at Amazon Web Services (AWS)
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{first_initial}{last}@amazon.com
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AeroLeads found 1 current-domain work email signal for Vikas Prasad. Compare company email patterns before reaching out.
Profile bio
About Vikas Prasad
I have over 20 years of experience in the field of contact center technologies, where I have led, designed, developed, and deployed enterprise solutions for various platforms and channels. As a solution architect at Amazon Web Services (AWS), I am part of the Global Specialized Solution Architecture team for Amazon Connect, the cloud-based contact center service that leverages the power of artificial intelligence (AI) and machine learning (ML) to optimize customer interactions and operations.My passion is to help customers and partners solve complex problems and achieve their business goals by providing them with the best practices, tools, and guidance they need to migrate, modernize, and transform their contact center solutions using AWS. I have a strong background in analysis, consulting, and pre-sales, as well as multiple certifications in project management, Java, and VoiceXML. I am also interested in exploring the potential of generative AI and how it can enhance the customer experience and agent productivity.
Listed skills include Ivr, Requirements Analysis, Sdlc, Oracle, and 21 others.
Current workplace
Vikas Prasad's current company
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Amazon Web Services (Aws)
7 roles
Vikas Prasad work experience
A career timeline built from the work history available for this profile.
Solution Architect, Amazon Connect
CurrentExcited to be a member of the AWS Global Specialized Solution Architecture team for Amazon Connect; helping empower our customers and partners with the tools and guidance they need to solve complex problems in their journey to cloud based contact center solutions.
May 2022 - Present
Engineering Manager
Lead the engineering teams building the NextGen UI/UX using React JS/Spring Boot tech stack and utilizing Microfrontend design pattern. Modernize, transform & work on the migration of Macy's contact center on-premise legacy UI apps to the Azure cloud. Worked on Genesys Engage Cloud migration, designed custom CTI Integration solution (Agent Desktop screen pop) and enabled Single Sign On (SSO)/ Auto Provisioning.
May 2021 - May 2022
Sr. Staff Systems Engineer And Manager
Lead customer experience team managing projects on multiple platforms (IVR, UI portal, Websites & ServiceNow). Own the contact center technology roadmap. Act as a liaison between the business, product, engineering & customer service, driving digital transformation, focused on customer obsession.
Aug 2018 - May 2021
Senior Staff Software Engineer
Full stack UI development using React, Node JS & AWS Tech stack. Integrated New Relic, Google Analytics, Syslog & Splunk for enhanced logging & monitoring. Implemented authentication (Akamai & Okta) & authorization logic for the UI portal. REST API development using Java Spring framework.Lead the IVR development team. Plan & execute IVR platform integration & migrations.Automate deployment using AntHillPro. Proficient in developing IVR using VXML & Javascript.Certified "AWS Certified solutions architect" & "AWS certified developer associate".
Mar 2015 - Aug 2018
Tech Manager
Clients: British Telecom, Vodafone UK, AT&T, Base CompanyWorked as a Tech Manager & Onsite-Coordinator of IVR teams for AT&T client.Worked on design & development on multiple IVR Platforms like Voxeo Platform (Cloud - using Eclipse-based VoiceObjects), Aspect IVR, Avaya Aura Experience Portal (Call flow development using Avaya Orchestration Designer), Nortel MPS 1000, Nortel FCM.Proficient in VXML, Java programming, PL/ SQL, UNIX scripting.Provided Avaya Dialog Designer Training to Vodafone UK Client.Worked at multiple locations across the globe - India, UK (Vodafone UK), Belgium (Base Company), US (AT&T)
Jan 2012 - Mar 2015
It Analyst
Clients: Bank of America, PSCU financialWorked on IVR development using Peripro toolkit on Nortel MPS 1000 Platform.Designed & Developed Java Program to process log files into Oracle Database.Wrote UNIX scripts & SQL stored proceduresIntegrated IVR with Genesys CTIDesigned Routing Strategy using Genesys Interaction Routing Designer (IRD).Prepared Production deployment guide & provided production support.As a Tech Lead & Onsite Coordinator managed an Offshore team of 8 developers.
Aug 2005 - Jan 2012
3 education records
Vikas Prasad education
Digital Transformation, Ai And Iot To Cloud, Blockchain, And Cybersecurity
Massachusetts Institute Of Technology
Be, Information Technology
Birla Institute Of Technology, Mesra
12Th, Mathematics
D.A.V. Shyamali
FAQ
Frequently asked questions about Vikas Prasad
Quick answers generated from the profile data available on this page.
What company does Vikas Prasad work for?
Vikas Prasad works for Amazon Web Services (AWS).
What is Vikas Prasad's role at Amazon Web Services (AWS)?
Vikas Prasad is listed as Solution Architect @ AWS | Cloud Contact Center Solutions at Amazon Web Services (AWS).
What is Vikas Prasad's email address?
AeroLeads has found 1 work email signal at @amazon.com for Vikas Prasad at Amazon Web Services (AWS).
What is Vikas Prasad's phone number?
AeroLeads has found 1 phone signal(s) with area code 925 for Vikas Prasad at Amazon Web Services (AWS).
Where is Vikas Prasad based?
Vikas Prasad is based in Monrovia, Maryland, United States while working with Amazon Web Services (AWS).
What companies has Vikas Prasad worked for?
Vikas Prasad has worked for Amazon Web Services (Aws), Macy'S, Blackhawk Network, Tech Mahindra, and Tata Consultancy Services.
How can I contact Vikas Prasad?
You can use AeroLeads to view verified contact signals for Vikas Prasad at Amazon Web Services (AWS), including work email, phone, and LinkedIn data when available.
What schools did Vikas Prasad attend?
Vikas Prasad holds Digital Transformation, Ai And Iot To Cloud, Blockchain, And Cybersecurity from Massachusetts Institute Of Technology.
What skills is Vikas Prasad known for?
Vikas Prasad is listed with skills including Ivr, Requirements Analysis, Sdlc, Oracle, Web Services, Xml, Requirements Gathering, and Sql.
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