Vikas Rao

Vikas Rao Email and Phone Number

Head of Business Intelligence and Analytics (Dy. Vice President) @ IndusInd Bank
Ghaziabad, UP, IN
Vikas Rao's Location
Ghaziabad, Uttar Pradesh, India, India
Vikas Rao's Contact Details

Vikas Rao work email

Vikas Rao personal email

n/a
About Vikas Rao

17+ years of versatile experience spanning Business Analytics, Program Management, Operations, CRM and Sales (both Assisted and Field) with a proven track record of driving insights, orchestrating seamless projects, optimizing processes, exceeding sales targets, owning up P&L and fostering innovation & growth. My forte lies in crafting data-driven insights and strategic solutions to optimize Business performance.

Vikas Rao's Current Company Details
IndusInd Bank

Indusind Bank

View
Head of Business Intelligence and Analytics (Dy. Vice President)
Ghaziabad, UP, IN
Website:
indusind.com
Employees:
51000
Vikas Rao Work Experience Details
  • Indusind Bank
    Head Of Business Intelligence And Analytics (Dy. Vice President)
    Indusind Bank
    Ghaziabad, Up, In
  • Paytm
    Agm - Program Management
    Paytm Aug 2023 - Present
    Noida, Uttar Pradesh, India
  • Lenskart.Com
    Associate General Manager
    Lenskart.Com Sep 2022 - Aug 2023
    India
  • Lenskart.Com
    Senior Manager Sales
    Lenskart.Com Apr 2020 - Aug 2022
    India
    Driving Online Sales across Voice and Chat with annual top-line achievement of 500 million INR. Leading team of 400+ Sales Associates
  • Lenskart.Com
    Senior Manager Operations
    Lenskart.Com Apr 2018 - Mar 2020
    Faridabad Area, India
    Handling contact centre Operations of one of Lenskart's most successful verticals, Home Eye-Checkups. (HEC). Primary responsibility of lead generation for Pan-India Home eye-checkup appointments and successful completion of those scheduled tasks by liasioning between Field team and Customers. Taking care of various campaigns within the vertical creating SOPs, identifying gaps and streamlining processes
  • Lenskart.Com
    Manager - Operations
    Lenskart.Com Mar 2015 - Mar 2018
    Faridabad Area, India
    Handling the Order Management team. Primarily responsible for order journey post sale and pre dispatch
  • Hcl Technologies
    Lead Quality
    Hcl Technologies Apr 2013 - Mar 2015
    Noida, Uttar Pradesh, India
    Part of the Operations Excellence Group with primary responsibility of ensuring Certification and smooth base-lining of existing projects. Mentoring employees on Six Sigma Certification and Kaizen. Green Belt Six Sigma certified. Assisting in Project Transitions and setting up SOPs across Telecom & BFSI industries
  • Hcl Technologies
    Senior Team Lead
    Hcl Technologies Oct 2011 - Mar 2013
    Noida, Uttar Pradesh, India
    Handled multiple teams - Regular, Triage (Escalation Desk) and Nesting. Responsible for Client Interaction, Change Management, Performance Management and Transitions in the process
  • Hcl Bpo
    Team Leader
    Hcl Bpo Mar 2010 - Sep 2011
    Noida
    Handling team of 20+ Technical Support Specialists. Took responsibility of handling Remediation and Nesting teams during this tenure
  • Hcl Bpo
    Subject Matter Expert
    Hcl Bpo May 2008 - Feb 2010
    Noida Area, India
    Responsible for providing technical support to a team of 15-20 technical support officers assisting residential and business customers of AT&T Broadband
  • Hcl Technologies
    Technical Support Specialist
    Hcl Technologies Apr 2007 - Apr 2008
    Noida, Uttar Pradesh, India
    Providing Technical Assistance to U.S based ISP customers on issues related to their Internet, Router Configuration, Security Software Installations etc.
  • Vertex Business Services
    Business Associate
    Vertex Business Services Dec 2006 - Mar 2007

Vikas Rao Skills

Bpo Team Management Service Delivery Vendor Management Business Analysis Crm It Service Management Itil Outsourcing Management Requirements Analysis Operations Management Business Development Customer Relationship Management

Vikas Rao Education Details

Frequently Asked Questions about Vikas Rao

What company does Vikas Rao work for?

Vikas Rao works for Indusind Bank

What is Vikas Rao's role at the current company?

Vikas Rao's current role is Head of Business Intelligence and Analytics (Dy. Vice President).

What is Vikas Rao's email address?

Vikas Rao's email address is sa****@****o.co.in

What schools did Vikas Rao attend?

Vikas Rao attended Institute Of Management Technology, Ghaziabad, The 1% Club, Zakir Hussain College.

What skills is Vikas Rao known for?

Vikas Rao has skills like Bpo, Team Management, Service Delivery, Vendor Management, Business Analysis, Crm, It Service Management, Itil, Outsourcing, Management, Requirements Analysis, Operations Management.

Who are Vikas Rao's colleagues?

Vikas Rao's colleagues are Vishal Kumar, Ashish Pandey, Omprakash Sahu, Deeti Mathur, Hemang Bhatt, Bad Times, Stephanie Fernandes.

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