Vikas Rao Email and Phone Number
Vikas Rao work email
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Vikas Rao personal email
17+ years of versatile experience spanning Business Analytics, Program Management, Operations, CRM and Sales (both Assisted and Field) with a proven track record of driving insights, orchestrating seamless projects, optimizing processes, exceeding sales targets, owning up P&L and fostering innovation & growth. My forte lies in crafting data-driven insights and strategic solutions to optimize Business performance.
Indusind Bank
View- Website:
- indusind.com
- Employees:
- 51000
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Head Of Business Intelligence And Analytics (Dy. Vice President)Indusind BankGhaziabad, Up, In
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Agm - Program ManagementPaytm Aug 2023 - PresentNoida, Uttar Pradesh, India -
Associate General ManagerLenskart.Com Sep 2022 - Aug 2023India -
Senior Manager SalesLenskart.Com Apr 2020 - Aug 2022IndiaDriving Online Sales across Voice and Chat with annual top-line achievement of 500 million INR. Leading team of 400+ Sales Associates
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Senior Manager OperationsLenskart.Com Apr 2018 - Mar 2020Faridabad Area, IndiaHandling contact centre Operations of one of Lenskart's most successful verticals, Home Eye-Checkups. (HEC). Primary responsibility of lead generation for Pan-India Home eye-checkup appointments and successful completion of those scheduled tasks by liasioning between Field team and Customers. Taking care of various campaigns within the vertical creating SOPs, identifying gaps and streamlining processes
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Manager - OperationsLenskart.Com Mar 2015 - Mar 2018Faridabad Area, IndiaHandling the Order Management team. Primarily responsible for order journey post sale and pre dispatch
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Lead QualityHcl Technologies Apr 2013 - Mar 2015Noida, Uttar Pradesh, IndiaPart of the Operations Excellence Group with primary responsibility of ensuring Certification and smooth base-lining of existing projects. Mentoring employees on Six Sigma Certification and Kaizen. Green Belt Six Sigma certified. Assisting in Project Transitions and setting up SOPs across Telecom & BFSI industries -
Senior Team LeadHcl Technologies Oct 2011 - Mar 2013Noida, Uttar Pradesh, IndiaHandled multiple teams - Regular, Triage (Escalation Desk) and Nesting. Responsible for Client Interaction, Change Management, Performance Management and Transitions in the process
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Team LeaderHcl Bpo Mar 2010 - Sep 2011NoidaHandling team of 20+ Technical Support Specialists. Took responsibility of handling Remediation and Nesting teams during this tenure
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Subject Matter ExpertHcl Bpo May 2008 - Feb 2010Noida Area, IndiaResponsible for providing technical support to a team of 15-20 technical support officers assisting residential and business customers of AT&T Broadband
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Technical Support SpecialistHcl Technologies Apr 2007 - Apr 2008Noida, Uttar Pradesh, IndiaProviding Technical Assistance to U.S based ISP customers on issues related to their Internet, Router Configuration, Security Software Installations etc.
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Business AssociateVertex Business Services Dec 2006 - Mar 2007
Vikas Rao Skills
Vikas Rao Education Details
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Master Of Business Administration - Mba -
Personal Finance -
Zakir Hussain CollegeElectronics
Frequently Asked Questions about Vikas Rao
What company does Vikas Rao work for?
Vikas Rao works for Indusind Bank
What is Vikas Rao's role at the current company?
Vikas Rao's current role is Head of Business Intelligence and Analytics (Dy. Vice President).
What is Vikas Rao's email address?
Vikas Rao's email address is sa****@****o.co.in
What schools did Vikas Rao attend?
Vikas Rao attended Institute Of Management Technology, Ghaziabad, The 1% Club, Zakir Hussain College.
What skills is Vikas Rao known for?
Vikas Rao has skills like Bpo, Team Management, Service Delivery, Vendor Management, Business Analysis, Crm, It Service Management, Itil, Outsourcing, Management, Requirements Analysis, Operations Management.
Who are Vikas Rao's colleagues?
Vikas Rao's colleagues are Vishal Kumar, Ashish Pandey, Omprakash Sahu, Deeti Mathur, Hemang Bhatt, Bad Times, Stephanie Fernandes.
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Vikas Rao
Principal Research Engineer At Hyundai Mobis | Chassis Module Design | Automotive Engineering, Chassis Parts Development, Research And Innovation | Ex Ford | Ex Magna InternationalHyderabad1gmail.com -
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