Headed Operations of a Ed-Tech SaaS Startup (Bootstrapped)Responsible for day to day operations building strong relationships with students (ISA, EMI & Upfront Model)Responsible for conducting daily live training sessions with the help of internal and external trainersResponsible for building strong relationships with students by interacting with them regularly and resolve their concerns regarding courses and platform Responsible for improving student’s learning experience by implementing various success programs with Learners Managing retention for all the B2C batchesResponsible for the payment side of students (ISA, EMI & Upfront Model)Responsible for the B2C trainer paymentsWorking closely with tech team to build new features for smooth customer and user on boardingB2B payment recovery & Trainer paymentsPlacement Coordination

● Key point of contact for 100+ clients for a SAAS based Product Company ● Responsible for building strong relationships, ownership of final delivery and escalations, CSAT, generating business from existing accounts and customer retention ● Managed and organized 50+ offline hackathons successfully ● As a community manager, built various student communities and acquired around 100K users through it ● Managed good relations with various Training & Placement Officers (TPO’s) of Engineering and MBA colleges of India ● As a part of the Growth Team, acquired users through various channels including email campaigns and social media channels ● Working closely with tech team to build new features for smooth customer and user on boarding● End to end IT Recruitment ● Improving Customer experience through product support

● End to End IT recruitment ● Client Handling ● Vendor Management ● Building strong relationship with candidates and clients

● Assistant professor in the Electrical Engineering Department ● Additional role of Training and Placement Officer ● Additional role of Assistant Coordinator for Foreign Students ● Additional role of Admission In charge ● On-boarded and managed various Vendors ● Additional role of Educational Tours & Industrial Visit In charge

● Assistant professor in the Electrical Engineering Department ● Additional role of Training and Placement Officer ● Additional role of Assistant Coordinator for Foreign Students ● Additional role of Admission In charge ● On-boarded and managed various Vendors ● Additional role of Educational Tours & Industrial Visit In charge

● End to End Event/Wedding Management ● End to End Vendor Management ● Client Management