My role as a Client Services Manager, i am responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and resolving any issues in a timely and effective manner.Key Responsibilities:- Serve as the primary point of contact for clients, addressing their inquiries, concerns, and feedback promptly and professionally.- Develop and maintain strong relationships with clients to ensure client satisfaction and retention.- Collaborate with our cleaning operations team to ensure that services are delivered efficiently and to the highest standards.- Proactively identify opportunities to upsell additional services to clients based on their needs and preferences.- Monitor client accounts, track sales metrics, and prepare regular reports on client feedback and satisfaction levels.- Handle contract negotiations, renewals, and modifications as needed.