Power BI, Excel, Assistant Manager

Maintain the Employee Accounts accurately in Ceipal according to Employee’s life cycle (Hire, Job Status Changes, Compensation, Termination, Rehire etc.)•Maintaining employee time off records (vacation, sick, holiday, or personal)•Processing all employee Contracts Like Master Service Agreement (MSA) and Statement of Work (SOW) along with the Background verification through 3rd Party Agency like FADV, Sterling, ADP, Crimcheck, Hireright.•Run and edit HR reports•Process position data changes and Handling MSP.•Generate periodic HR transactions and headcount reports•Manage annual HR processes•Evaluate and analyze data from HR reports•Assist other departments in researching and investigating employee relations issues•Facilitate departments by managing approval processes for new hires and contractors•Established reports and created ad hoc reports for management and Business Partners.•Coordinated year end compensation process, employee data changes and Position Management process.•Coordinated Job requisition & Recruiting Process and Vendor Management Systems (VMS).•Work with Team Leader to build Audit standards for better accuracy•Handle escalations from Process Partners•Getting on calls with US Counterparts on monthly basis for process updates / knowledge sharing•Preparing Monthly and Quarterly Team’s Operations Metrics.•Act as a main point of contact for all in-bound HRIS related requests from Managers and HR staff.

• Managed relationships with Direct Clients and VMS/MSP teams by partnering to provide Contingent Staffing/Workforce Services.• Recruitment: Distributed requisitions to the recruiters, qualifying candidates before submitting them in the VMS, coordinating interview process between clients and candidates, facilitating on-boarding and off-boarding of all new hire contractors, building and maintaining contingent workforce data and documentation.• Maintained compliance documentation and records of all defined policies and procedures as required by Clients.• Provided assistance to Recruiters, HR and Payroll teams.• Performed continuous analyses of resume submittals, interviews to hire, new hires, process compliance, and billing, and generating reports for Senior Management.• On-boarding and Monitoring assignment start and end dates – contacting managers and suppliers to confirm start information is complete.• Coordinating all Onboarding requirements to ensure compliance to client onboarding policies prior to start of assignment, follow-up with suppliers and or managers if items are not complete.• Updating client systems with on-boarding requirements.• Troubleshooting and help to solve any on-boarding related issues.• Reporting & Data Management• Maintaining daily, weekly, and monthly reports as necessary –Add and Change Report; manage timesheet reporting and approvals; consideration for PMO dashboard management.• Completing requested revisions in VMS, including supervisor changes, rate changes, financial cost center changes, project code changes.• Maintaining contract/contact documentation• Special Projects, as needed• Other duties as assigned by manager

• Managing HR Operations with a focus on on-boarding and off-boarding.• Create Offer letters, getting on-boarding documents from candidate and verifying.• Schedule Background check and Drug test through a third-party vendor.• Coordinating with MSP client’s requirements; assisting in developing, implementing and transitioning.• Responsible for preparing Daily staffing reports for management team and Director.• Coordinate for interview scheduling, work order, timesheet, payroll and other tasks assigned by manager. • Taking care of Employee relations and retention along with daily HR tasks as assigned.• Coordinate with client over phone, email, conference and Teams as per need of time.• Assigning requirements based on the skill set of recruiter, IT/Non-IT.• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

Captures and validates more complex data.• Pre-adjudicates documents and corrects data as required.• Researches and analyzes issues and ensures sufficient information is available to make decisions on next steps. Conducts additional searches to extract accurate data and inputs the same.• Completes assignments using multiple source documents to verify data or use additional information to do the work.• Follows up on pending documents involving analysis.• Returns erronrenous electronic data forms to the customer for additional information.

• Responsible to deliver a high quality, customer - driven, support service resolving customer inquiries at the first point of call wherever possible.• Demonstrates confidence and willingness to resolve customer requests or queries through chat and Email as well.• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement.• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)• Completes all training and development activities in timely manner.• Understanding of escalation handling procedures.