AeroLeads people directory · profile
Vikas S. Email & Phone Number
Executive Leader & Principal Consultant | Conversational AI, Self-Service Bots | CCaaS & CX-AX
at
RBC
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Executive Leader & Principal Consultant | Conversational AI, Self-Service Bots | CCaaS & CX-AX
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Vikas S.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Vikas S. is listed as Executive Leader & Principal Consultant | Conversational AI, Self-Service Bots | CCaaS & CX-AX at RBC, a company with 97166 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Vikas S..
Vikas S. previously worked as Executive Leader & Principal Consultant at Infosys and Executive Consultant for CCaaS & AI at Rbc. Vikas S. holds Cyber Security Design Certificate, Computer And Information Systems Security/Information Assurance from University Of Toronto.
Company email context
Email format at RBC
This section adds company-level context without repeating Vikas S.'s masked contact details.
RBC
Review company-level records connected to Vikas S. before choosing the right outreach path.
Profile bio
About Vikas S.
With over 20 years of experience in the Telecom & Finance industry, including technical leadership roles at Infosys, IBM, EtisalatTelecommunication Corporation, and Bell Canada Telecom, I bring deep expertise in IVR self-care systems, Contact Center solutions, CCaaS, and Conversational AI.My leadership fosters exceptional customer and employee experiences at the forefront of cutting-edge IVR, Contact Center & CCaaS solutions. My current role as Principal Consultant at Infosys involves steering high-impact transformations, focusing on deploying technologies like Nice CXOne, Genesys Cloud, and AWS Amazon Connect for operational excellence.I have successfully implemented advanced conversational, self-service IVRs that elevate customer experience ( CX) and ensure seamless transitions in the dynamic landscape of customer and employee interactions.
Listed skills include Telecommunications, Voip, Vendor Management, Ivr, and 43 others.
Current workplace
Vikas S.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Rbc
8 roles
Vikas S. work experience
A career timeline built from the work history available for this profile.
Executive Leader & Principal Consultant
CurrentAs a leader in design and consulting for contact center and conversational AI solutions (including Voice and Chat), I am committed to driving innovative customer and employee experiences through cutting-edge technology.Currently leading the design and implementation of conversational AI IVR solutions for Banks, Financial services, Telcos in North Americas.
Feb 2024 - Present
Executive Consultant For Ccaas & Ai
Led & directed successful migration of on-premises contact centers to Genesys Cloud CX, enhancing scalability and performance.Directed CCaaS migration from legacy systems to Genesys Cloud CX, optimizing infrastructure and operations.Led the technical POD for Design and optimization of contact center applications for US wealth management LOBs (CXEngage –.
Apr 2023 - Jan 2024
Leader, Architecture, Strategy & Presales - Ccaas, Ai & Automation
Spearheaded the development team in designing and delivering tailored client solutions, including self-service IVRs, API integrations, and CRM integrations, driving successful Contact Center transformations.Led high-level presentations and strategic discussions on a range of digital and CCaaS solutions, engaging with executive stakeholders to align on.
Jun 2022 - Mar 2023
Senior Implementation Manager
Spearheaded the successful implementation of Nice CXone CcaaS solutions, overseeing the integration of InContact Studio framework and advanced AI-powered bot capabilities to enhance customer experience and operational efficiency.Directed the design and customization of self-service IVR systems, architecting comprehensive, end-to-end cloud contact center.
Nov 2021 - May 2022
Senior Technical Consultant - Ccaas & Contact Centers
Directed and managed strategic Bell accounts for a major North American retail chain and a leading North American bank, delivering tailored contact center solutions that aligned with business objectives and enhanced operational efficiency.Championed the development and implementation of best practices for contact center technology, guiding successful.
Jan 2021 - Nov 2021
Senior Design Architect Level Iv
Architected and delivered secure UC-CC-Digital Engagement solutions for clients, encompassing UcaaS, CcaaS, CpaaS, SaaS, and advanced audio/video collaboration tools to drive seamless and integrated communication experiences.Forged strategic partnerships with leading technology providers such as Avaya, RingCentral, and Five9, enabling the delivery of.
Jun 2019 - Dec 2020
Senior Manager - Contact Center And It Operations
- Directed IT operations for a global telecommunications leader, optimizing system performance and enhancing operational efficiencies.
- Implemented value-added applications like smart IVRs, CRM integration, and disaster recovery for customer satisfaction.
- Established vendor relationships to minimize waste and generate cost savings, leading to improved operational effectiveness.
Feb 2000 - May 2019
Team & coworkers
Colleagues at RBC
Other employees you can reach at rbc.com. View company contacts for 97166 employees →
JK
Jerry Kalyn
Colleague at RbcCanada, Canada
View →
WI
William Innes
Colleague at RbcBrampton, Ontario, Canada, Canada
View →
SM
Stephanie Marie Brodeur Di Vita
Colleague at RbcGreater Montreal Metropolitan Area, Canada
View →
BJ
Bender Jason
Colleague at RbcOakville, Ontario, Canada, Canada
View →
PS
Prachand Shakya
Colleague at RbcEden Prairie, Minnesota, United States, United States
View →
AE
Alexandre Emond
Colleague at RbcMontreal, Quebec, Canada, Canada
View →
TI
Thulasika Idaikkader
Colleague at RbcGreater Toronto Area, Canada, Canada
View →
JA
Junior Akolly, Adm.A.
Colleague at RbcGreater Montreal Metropolitan Area, Canada
View →
AS
Amirul Shuhaimi
Colleague at RbcShah Alam, Selangor, Malaysia, Malaysia
View →
MT
Mac Thornhill
Colleague at RbcMontreal, Quebec, Canada, Canada
View →
Jerry Kalyn
Colleague at RbcCanada, Canada
View →
WI
William Innes
Colleague at RbcBrampton, Ontario, Canada, Canada
View →
SM
Stephanie Marie Brodeur Di Vita
Colleague at RbcGreater Montreal Metropolitan Area, Canada
View →
BJ
Bender Jason
Colleague at RbcOakville, Ontario, Canada, Canada
View →
PS
Prachand Shakya
Colleague at RbcEden Prairie, Minnesota, United States, United States
View →
AE
Alexandre Emond
Colleague at RbcMontreal, Quebec, Canada, Canada
View →
TI
Thulasika Idaikkader
Colleague at RbcGreater Toronto Area, Canada, Canada
View →
JA
Junior Akolly, Adm.A.
Colleague at RbcGreater Montreal Metropolitan Area, Canada
View →
AS
Amirul Shuhaimi
Colleague at RbcShah Alam, Selangor, Malaysia, Malaysia
View →
MT
Mac Thornhill
Colleague at RbcMontreal, Quebec, Canada, Canada
View →
4 education records
Vikas S. education
Cyber Security Design Certificate, Computer And Information Systems Security/Information Assurance
University Of Toronto
Post Graduate Diploma, It & Marketing Management
Symbiosis Institute Of Management Studies
Master Of Business Administration (Mba)
Sikkim Manipal Institute Of Technology - Smu
Bachelor Of Technology (Btech), Electrical, Electronics & Communications Engineering
Maulana Azad National Institute Of Technology
FAQ
Frequently asked questions about Vikas S.
Quick answers generated from the profile data available on this page.
What company does Vikas S. work for?
Vikas S. works for RBC.
What is Vikas S.'s role at RBC?
Vikas S. is listed as Executive Leader & Principal Consultant | Conversational AI, Self-Service Bots | CCaaS & CX-AX at RBC.
Where is Vikas S. based?
Vikas S. is based in Atlanta Metropolitan Area, United States, United States while working with RBC.
What companies has Vikas S. worked for?
Vikas S. has worked for Rbc, Infosys, Ibm, Ringcentral, and Bell.
Who are Vikas S.'s colleagues at RBC?
Vikas S.'s colleagues at RBC include Jerry Kalyn, William Innes, Stephanie Marie Brodeur Di Vita, Bender Jason, and Prachand Shakya.
How can I contact Vikas S.?
You can use AeroLeads to view verified contact signals for Vikas S. at RBC, including work email, phone, and LinkedIn data when available.
What schools did Vikas S. attend?
Vikas S. holds Cyber Security Design Certificate, Computer And Information Systems Security/Information Assurance from University Of Toronto.
What skills is Vikas S. known for?
Vikas S. is listed with skills including Telecommunications, Voip, Vendor Management, Ivr, Call Centers, Product Management, Account Management, and Ss7.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial