Vikas Sharma Email & Phone Number

Chandigarh, India

At Byldd, I lead the development and launch of MVPs across mobile, web, and cross-platform environments. My role involves steering cross-functional teams - including engineering and design, and working closely with APMs through every stage of the product lifecycle, from ideation to post-launch optimization. I take ownership of the product roadmap, ensuring that all features and enhancements align with both business objectives and user needs. Additionally, I am responsible for defining detailed product requirements, crafting PRDs, and driving the agile development process to maintain efficiency and adaptability. My collaboration with UI/UX designers includes developing and refining wireframes, process flows, and design artifacts. I also ensure that engineering outputs are in line with set specifications and quality standards while continuously analyzing user feedback and data to identify and implement improvements.

Mohali

As co-founder of VikNick, I led the company for over three years, overseeing the development of the MVP, product management, revenue generation, operations, strategic planning, process design, marketing, and team building.During my time at VikNick, we registered over 5,000 customers in the Chandigarh region and established partnerships with more than 20 vendors. Our repeat customer rate exceeds 65%.VikNick Services is an online rental marketplace that offers rental solutions for cameras, accessories, event gadgets, camping gear, audio-visual gadgets, and more in Chandigarh, Panchkula, and Mohali. Our platform features products from over 20 vendors, providing customers a wide range of options. Customers can book products or services through our website or app.

Chandigarh

Provided effective product and sales training to Nokia's sales team, including face-to-face and online training. Supported the sales team on product knowledge and kept them updated with the latest mobile technology and trends. Conducted certifications for sales promoters and assisted in creating training content as needed.

Chandigarh

Worked at Samsung Mobile and was adept at providing effective product training to the sales team. Trained sales promoters in the Punjab, Himachal, and Chandigarh regions, and updated the team with the latest mobile technology and trends. Provided support on product knowledge and conducted activities to enhance their skills

Chandigarh, India

Worked at Videocon D2h Ltd with a proven track record of delivering effective technical, product, installation, and troubleshooting training to service engineers/installers. Successfully mentored service center coordinators and imparted product training to the entire service and sales team of the circle. Ensured adherence to strict quality standards for customer service delivery and conducted audits at service centers to improve performance and quality of work. Created and analyzed MIS reports on customer complaints related to product and installation, and shared feedback with R&D and factory teams for necessary improvements. Designed network involving amplifiers and switches for MDU connection for places like hotels and high-rise buildings.

Worked at Tata Sky Ltd with a proven track record of analyzing training needs and developing and implementing effective training programs for service engineers, coordinators, and area service heads. Successfully mentored service engineers on product installation, features, and troubleshooting, and provided technical support to resolve product-related issues faced by customers. Conducted refresher training sessions and evaluated training effectiveness to maximize impact. Analyzed reports to identify areas for improvement and delivered quality work to enhance the performance of service center, service engineers, and coordinators.