Vikas Shelke Email & Phone Number

Panaji, Goa, India

☛ Appointed as CISO (Chief Information Security Officer) for ISMS in Jun 2016☛ Recognized as a key member to implement ISO 27001: 2005 Certification of GBBN Network (ISMS - Information Security Management System)☛ Served as a key member to migrate ISO 27001: 2005 to ISO 27001: 2013 Certification☛ Received recognition for an excellent performance for the key role in the implementation of IPv6 Technology in dual stack mode in GBBN Network

Panaji, Goa, India

☛ Spearheading the overall Service and Support Management, Implementation, O&M and administration of GBBN Project including ISP services.☛ Working as a SPOC for managing technical & Support activities while working in coordination with the clients☛ Administering service delivery to ensure timely execution of project activities and while exceeding the service levels with respective stakeholders ☛ Facilitating solution architecture of GWAVE ISP services and managed roll-out of GWAVE ISP services over FTTH in Goa ☛ Managing installation, configuration, maintenance and monitoring of various routers, switches, firewall, IPS/IDS, servers, internet routers, voice & video appliances, PON devices and so on☛ Proactively Managing the support team having L1 to L3 level expertise in managing various shifts to facilitate customer service support to the Government & Private customers of GBBN Network and any escalations of customer complaints☛ Responsible to provide quality service satisfaction to various users of GBBN Network as per the SLA’s defined with them.

Panaji, Goa, India

☛ Administering service delivery to ensure timely execution of project activities and while exceeding the service levels with respective stakeholders☛ Facilitating solution architecture of GWAVE ISP services and managed roll-out of GWAVE ISP services over FTTH in Goa☛ Managing installation, configuration, maintenance and monitoring of various routers, switches, firewall, IPS/IDS, servers, internet routers, voice & video appliances, PON devices and so on☛ Proactively Managing the support team having L1 to L3 level expertise in managing various shifts to facilitate customer service support to the Government & Private customers of GBBN Network and any escalations of customer complaints☛ Responsible to provide quality service satisfaction to various users of GBBN Network as per the SLA’s defined with them.

Aurangabad, Maharashtra, India

☛ System Management Support for Tata Indicom☛ Managed domain User Accounts in Windows 2003 Active Directory☛ Effectively maintained Email Server Connectivity, resolved Email problems on client computers using outlook 2003☛ Installed and troubleshooting of various process tools on client viz. Oracle 8i, Arbor, Metasolv, CRM, BRM☛ Installed and implemented DHCP, DNS Services☛ Configured and monitored disk quotas, assigned NTFS permissions to files & folders☛ Maintained & updated virus protection on all client and server☛ Monitored & maintained of ISDN & leased lines for all franchisee in Aurangabad using Zyxel & CISCO routers

☛ Installed & troubleshooting windows 2000 professional and 2003 server☛ Installed and implemented Active Directory Services☛ Configured & monitored disk quotas, assigned NTFS permissions to files & folders☛ Maintained FTP connectivity, space and related Cobalt FTP server configurations☛ Performed system upgrade, and troubleshooting hardware devices

Hyderabad, Telangana, India

☛ Maintained all systems in the network & troubleshooting network connectivity☛ Configured and troubleshoot Network printers☛ Performed system upgrade and troubleshoot hardware devices

Master Of Science (M.Sc.), Physics With Electronics

Bachelor Of Science - B.Sc., Physics,Chemistry & Electronics

Education record