Vikas Siddhapura Email & Phone Number

Pune, Maharashtra, India

Mumbai, Maharashtra, India

* Serve as primary system administrator for the Salesforce.com environment with 1200+ users* Handle all administrative functions including user account maintenance, reports and dashboards other routine tasks.* Taking ownership of self-service tickets and support the user with their technical questions, problems with complete adherence to SLA.* Answer technical questions, solve technical problems, and suggest appropriate Workarounds related to supported applications.* Responsible… Show more * Serve as primary system administrator for the Salesforce.com environment with 1200+ users* Handle all administrative functions including user account maintenance, reports and dashboards other routine tasks.* Taking ownership of self-service tickets and support the user with their technical questions, problems with complete adherence to SLA.* Answer technical questions, solve technical problems, and suggest appropriate Workarounds related to supported applications.* Responsible for maintaining the functional areas of data management, Implementing Service and Sales processes covering Cases, Leads, Accounts, Contacts, Opportunities.* Extensive experience in configuring Salesforce.com CRM application by customizing standard objects, creating custom objects, validation rules, relationships, apps, tabs, page layouts, profiles, permission sets, sharing rules, workflows, approval process, reports and dashboards, data loader.* Created workflow rules and defined related tasks, email alerts, and field updates.* Experienced with providing security controls to users by using Profiles, Roles, Permission Set and OWD Settings.* Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.* Having good knowledge with various Data management tools like Data Import wizard, Apex Data loader and Third-party data management tools. Well versed with implementation of Bulk Data Import/Export, upsert and Mass deletion using various Data management tools.* Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects for creating many to many relationships. * Take part in Production bug fixes, work with Sales team to get the process better. Co-ordinate with Developer and BA when it’s required to provide great support experience to end users. Show less

Mumbai Area, India

* Handle IT Setup, IT Operation and MIS for 30 Hotels in PAN India. * Headed the CREST team (Sales Team), which was responsible for centralized reservations & day to day sales activity in Salesfoce CRM for PAN India.* Responsible for implementing and managing the information systems of all unit which include IT Assets, IT Security, ISP, Wi-Fi, EPABX and CCTV. * Implement standard operating process for the IT operation. * Provide training and necessary assistance for the… Show more * Handle IT Setup, IT Operation and MIS for 30 Hotels in PAN India. * Headed the CREST team (Sales Team), which was responsible for centralized reservations & day to day sales activity in Salesfoce CRM for PAN India.* Responsible for implementing and managing the information systems of all unit which include IT Assets, IT Security, ISP, Wi-Fi, EPABX and CCTV. * Implement standard operating process for the IT operation. * Provide training and necessary assistance for the employees involved in implementation and managing the software operation. * Implemented system operations logs and audit trails and conducted internal system audits, back-up and recovery procedures and off sites media storage. * Tracked, documented, and communicated regularly with unit manager and operation head for other users for issues, needs, and resolutions. * Analyzed monthly MIS of all units to prepare a detailed report highlighting gaps and their reasons. * Implementation of MIS and other IT systems (Salesfoce, Hotelogix, Shawman, Staah, Membroz (Time share system), ODOO ERP system and Nexpera (Customer engagement and operational excellence).* Feasibility and competency testing of new IT systems arriving in market with the existing system. Show less

Mumbai

• Handle 6 No. of IBM x3650 M3 Server’s in a Server Room, setup and handle the Active Directory operation and managing database in SQL Server.• CISCO Manageable Switches and CISCO Access Point on Guest Floor and Public Area• Configure and maintaining the security system (firewall/virus).• Setup, installed and working experience in cloud based hotel software IDS V 6i, Hotelogix for Front end operation, Shawman for point of sales operation, Alif software for back office… Show more • Handle 6 No. of IBM x3650 M3 Server’s in a Server Room, setup and handle the Active Directory operation and managing database in SQL Server.• CISCO Manageable Switches and CISCO Access Point on Guest Floor and Public Area• Configure and maintaining the security system (firewall/virus).• Setup, installed and working experience in cloud based hotel software IDS V 6i, Hotelogix for Front end operation, Shawman for point of sales operation, Alif software for back office operation.• Configure and maintain Netgear Ready NAS backup system.• Regularly taking backup of system on DAT drive and on Hard Disk, updating Antivirus.• Renovation of Old Saffron Spice Setup including Networking and All Systems and Software Installation, Alcatel EPABX, ISP, Onity Door Lock Software and CCTV.• Handling Rest of all Daily basis IT Operation including Admin as well as Guest problem.Digital MarketingHandle the digital marketing activity of the Hotel.• Delivering multichannel campaigns across e-mail, web, mobile, and social media.• Identifying key areas for improvement and Defining campaign goals.• Managing Google Ad Words campaigns and editing content in a web-based environment.• Design campaigns to promote products.• Monitoring social media channels for trends and opportunities.`• Monitor website metrics to foresee trends, SEO and keep tabs on traffic. Show less

Mumbai, India

IDS Software is dedicated to provide high performance and efficient database connectivity products for the Internet and Intranet community. IDS, is to emerge as the Leading Technology Company addressing the Software needs of the global hospitality industry. IDS support the hospitality industry in this expansion, with a comprehensive range of integrated software solutions.• Installed IDS System for the entire operation and also Implementation of the IDS software in client place across 54… Show more IDS Software is dedicated to provide high performance and efficient database connectivity products for the Internet and Intranet community. IDS, is to emerge as the Leading Technology Company addressing the Software needs of the global hospitality industry. IDS support the hospitality industry in this expansion, with a comprehensive range of integrated software solutions.• Installed IDS System for the entire operation and also Implementation of the IDS software in client place across 54 hotels.• Creating and managing the database in SQL Server.• Trouble shooting regarding computer peripherals and technically support to the client with regards to software.• Conducted training program of IDS Software etc. for client of the company.• Handle and implemented the case management object in Salesforce CRM. Show less

Master’S Degree, Computer Software Engineering

Certified Software Engineering course from NIIT, Mumbai with Completed in 2009-2010. * Operating System : All Windows Server and Windows.

Bachelor Of Commerce - Bcom

Bachelor’S Degree, Commerce

High School