 A result-oriented professional with 19 years of experience in Program Management, Service Delivery and Project Management across e-commerce and retail domain  Strong project management, and implementation skills that have resulted in repeated success in guiding sizeable, cross-functional, multi-cultural & multi-geographical teams in the design and launch of leading-edge solutions Expertise in managing complex IT projects, Digital Transformation Project/ Program Management, Delivery Management, & People Management Experience in managing large scale engagements (more than $15M) with a team size of 200+ Digital Transformation Leader; successfully directed digital business transformation for clients such as Sephora, ResMed and World Market Expertise in providing consultancy, making effective decisions, and enabling smooth day-to-day business activities Keen customer-centric approach with skills in determining gaps and implementing new operations & process; built innovative and practical solutions to drive large organizational changes Growth Specialist with skills in managing the P&L for the account Strong project management experience using Agile and Waterfall methodologies Expert in setting out delivery standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs and business services Experienced in resource management, workforce planning and resource utilization forecasting, demand & supply management Excellent track record of spearheading service improvement programs for minimizing gaps in productivity and ensuring effectiveness in delivery Formulated strategic transformation & digitalization plans and implemented target operating model leveraging new business enablement, lower costs and streamlined operations Strategist with large-scale people management capabilities; motivating & training talented professionals while providing strategic advisory to all levels of the management functions