Vikas Vaish Email & Phone Number

Bypl , Head Office Kkd New Delhi

Knowledge: Knowledge of installation and configuration of Domino and Cluster Server 6.5, 8.5.  Implementation of Windows 2003 Server, Printer Server , FTP Server. Troubleshooting of Operating systems Windows XP. Troubleshooting and installation of computer’s hardware peripherals and Microsoft Application software’s. Training to support engineers. Work Profile: Daily Lotus and Scalix Support for BYPL users. Creation / Termination of Lotus and scalix IDs and Bulk mail system. Lotus mail configuration on Blackberry. Data Backup and restoration thereof on black berry. Maintain file records of all mail Requisition form with approval.  Preparation of DCR for management consolidated on weekly / monthly. Manage Lotus call log System. Technical support for all L2 Level call of two divisions. Management of AD server on site. Creation of new user and providing them the necessary right as approved from their department head in the Active Directory. Monitoring and management of every site on Lease line, Optical fiber, ISDN, RF and VSAT links in Delhi region using what’s-Up Gold. Installation of various software’s (SAP, OMS, AMR, Grid Operation, Enforcement Tracking Module, EBM), File uploading and downloading by NAS, CAS, and Oracle and related to many applications on my site. Management and attending escalated calls of Lotus Note Client (R 6.5.5 /7.0.2 /8.5.2 Software / hardware and Network related. Plan & manage system architecture, desktop devices and peripherals, Antivirus management. Give Remote support to users through remote assistance. Maintain inventory by IMS and doing inventory of software and hardware of all the machines, printer, switches and UPS with Audit perspective. Troubleshooting of LAN Points.