As a Customer Success Manager at Splunk, I lead the analysis of customer data using to visualize customer retention and satisfaction and manage the internal projects.I have an Associate's degree in Computer Programming from Georgian College and a Bachelor's degree in Computer Engineering from L.J. Institute of Engineering and Technology. I have developed skills in Python and I am a learner for life and always eager to explore new technologies and tools to enhance my work. My goal is to deliver high-quality customer experiences and optimize cloud operations.
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Senior Project CoordinatorSufalam Technologies Aug 2024 - PresentAhmedabad, Gujarat, India -
Assistant Project ManagerElitesquad.Ai Aug 2024 - PresentAhmedabad, Gujarat, India -
Customer Success ManagerSplunk Mar 2021 - Feb 2024Halifax, Nova Scotia, Canada• Managed 25 active accounts, maintained 3-5% of growth generating $1M revenue with $200K profits • Developed automated dashboards providing real time insights into KPIs to measure customer success• Achieved award for deploying a strategic roadmap which increased product adoption by 3x• Established an online customer community forum, reducing support ticket volume by 30% -
Technical Support EngineerSplunk Sep 2020 - Mar 2021Halifax, Nova Scotia, Canada• Designed a new dashboard for the team for the overview of the cases for better observability• Got recognition for optimizing the case handling time to 30%• Achieved perfect customer satisfaction score 5/5 for solving P1 cases within 2 hours of creation• Automated data collection, saving 10 hours per week and increasing reporting accuracy by 20%
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Customer Experience AssociateTd Aug 2022 - Dec 2022Halifax, Nova Scotia, Canada• Advised the customers appropriately on the banking benefits through Excel and Powerpoint. • Achieved business objectives and resolved customer concerns by escalating non-standard activities. -
Project ManagerMiguy Digital Oct 2019 - Aug 2020Barrie, Ontario, Canada• Redesigned onboarding process cutting from 12 weeks to 3 weeks, leading 30+ new clients• Increased the sprint throughput in the first quarter to handle the delayed project deadlines• Got recognition for delivering the project 25% under budget and 3 weeks ahead of schedule• Managed vendor negotiations, saving on 15% on the expenses while maintaining deliverables -
Data AnalystPaco Hardware May 2018 - Dec 2019Toronto, Ontario, Canada• Increased the sales within the first month after analyzing sales data• Analyzed business costs and reduced $50K in 3 quarters resulting in managed budgets• Accurately forecasted future sales and inventory needs reducing stock outage by 20%• Improved data retrieval efficiency by 40% by optimizing complex queries -
Business AnalystDs1 Web Design Jan 2019 - Apr 2019Barrie, Ontario• Developed dashboards for the sales team to identify trends and better data visibility• Analyzed large customer datasets for improvement in operational efficiency• Migrated legacy data systems to modern database reducing maintenance cost by 30%• Designed minimalistic presentations for the clients to educate them about the sales data -
Ios DeveloperDivine Infosys Jul 2016 - Mar 2017Ahmedabad, Gujarat, India
Vikas Vyas Education Details
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3.33 / 4 -
7.25 / 10
Frequently Asked Questions about Vikas Vyas
What company does Vikas Vyas work for?
Vikas Vyas works for Sufalam Technologies
What is Vikas Vyas's role at the current company?
Vikas Vyas's current role is Senior Project Manager.
What schools did Vikas Vyas attend?
Vikas Vyas attended Georgian College, Lj University.
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Vikas Vyas
Lead & Full-Stack Engineer At Hcl Teach | Devops Azure +Aws + Team City | Data Factory | Ssis, Ssrs, Sql Jobs | Node, React, Angular | .Net Core, C#Ahmedabad -
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