Vikas Y Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

-Complete field-based activities to support Ortho Clinical Diagnostics product portfolio including Total Lab Automation Sites. -Key Account Management-Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of Vitros Family products. -Address customer support issues promptly and professionally throughout region.-Successful installation, troubleshooting of Vitros instruments in a timely & cost-effective way.-Driving Customer Satisfaction (NPS) for the Region.-Revenue generation by the means of selling service contracts in the region.-Responsible to conduct users / operators’ trainings at customer sites.-Solve complex customer issues and prevent negative service trends.-Educate customers on Vitros technology, connectivity and science behind applications.-Maximize system performance and minimize downtime to enhance the support and relationship matrix.-Interpret customers’ needs and take responsibility for problem resolution amongst other functions --liaising with the customer on administrative and technical matter.s-Demonstration of Vitros instrumentation/ TLA, software and reagents to customers-Follow the Standard SOP’s, online Smart Services tools for channelizing the service flow in the region and within the team .-Assist in the creation of Service org plans, schedules, quality initiatives, process change initiatives, other continuous improvement initiatives.-Organize Timely return of spare parts.-Oversee, mentor and support FSE’s in the region.-Collaborative working with channel partners FSE team within the region.Integrate Vitros instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process.-Engage with Commercial, Field Application, Technical Support, Repair Centre for improving overall Customer experience.

Mumbai Area, India

United Arab Emirates

Senior Product Specialist for LSI Solutions Cor-Knot, Sunoptics Technologies covering All UAE1. Drive the company sales goals and profitability in assigned regions.2. Arranging appointments with Doctors and KOL’s in the Area. 3. Launch new products, arrange workshops and follow up with doctors. 4. Work on tenders, and quotation for private hospitals and Ministry of Health 5. Train Doctors and Nurses on Equipment.6. Attend cases with Doctors for any inquiries and any emergency7. Plan and execute sales activities to meet targets8. Update management with daily and monthly reports, weekly plans, and analysis.9. Providing an after-sales service10. Organizing and attending clinical and medical conferences

Abu Dhabi, United Arab Emirates

As Sales Engineer: Responsible for the entire sales cycle of prospecting, product presentations, technical bidding and business negotiations, end-user training and technical support to customers.Responsible for revenue generation and manage the assigned accounts by meeting Pathologists and Procurement Managements personnel at Hospitals/ Laboratories/ Medical centers. Reports, negotiationArrange and prepare onsite demo for potential customer to ensure the sales turnover of the assigned products for existing and new users.Managing demand forecasting & inventory and optimising inventory level to ensure timely deliveries to customers.Organise and participate in Exhibitions and Trade Fair like ARAB HEALTH and presenting companys product.Identify new business opportunities, generate leads, close deals & efficiently score over competition.Actively track market dynamics including competition situations, customer needs, and product evolutions and formulate analysis report to aid business forecast.Prepare and co-ordinate tender response and validate tender documentation in collaboration with supervisor. Generate record and maintain customer profiles, including keeping track of key decision makers.As Service Engineer: Provide Prompt service support, Preventive maintenance, installations with minimal supervision.Responsible for meeting service revenue sales targets, ensure strong contract retention rate and warranty conversion rate.Handling Fully Automatic Biochemistry analyzers Vitros 250, Vitros 5,1 FS, Immunodiagnostic System Vitros ECi 3600 & Integrated biochemistry & Immunodiagnostic System Vitros 5600,Ortho Biovue and Ortho Autovue INNOVA Blood Grouping & Cross matching fully Automated Analyser, Diesse Chorus Trio Special Chemistry Fully Automated, Diesse Vesmatic ESR Series, Hettich Centrifuges, i-Sens Electrolyte Analyser, Orphee Medical Mythic Series Blood Cell Counter, Heli-FAN plus Urea Breath Test Analyser, KW Medical Refrigerators.

Mumbai Area, India

1. Service Engineer for Mumbai Region, Manage the key accounts of Major Hospitals & Blood Banks.2. Provide prompt service support, Carried out PM’s.3. Handling Fully Automatic Biochemistry analyzers Vitros 250, Vitros 5,1 FS, Fully Automatic Immunodiagnostic System Vitros ECi & Vitros 3600 & Fully Automatic Integrated biochemistry & Immunodiagnostic System Vitros 5600.4.Collecting service revenue through AMC/CMC collection.5.Manage high level relationship with customers, help Channel partner engineers & support application persons.

Thane

1.Work profile involves implementing departmental Standard Operating Procedures and Protocols2.Administering documentation responsibilities for various departments3.Maintaining equipment at ICU, Radiology, Endoscopy and CATHLAB departments4.Handling the equipments like ECG, Ventilators, Defibrillators, Patient Monitors, Pulse Oximeters etc.5..It also includes providing training to nursing staff regarding basic equipment operations6. Scheduling of Planned Preventive Maintenance and Calibration under the guidance of Senior Engineer

Bangalore

1. Verification & Validation Process, Quality control, Six Sigma Projects,Layout designing, Understanding manufacturing process of Cathlab Tables, CT, MRI, X-ray machine,X-ray generators, Etc.

Thane

Actively involved in development of working prototypes of TouchB product, Done Phase 1Clinical trial of prototypes, Designing & Testing of PCB’s.

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Biomedical Engineering, Distinction

Diploma, Instrumentation, Distinction