Vikas Yadav Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

▪ Mostly working on the incident tickets via remote support.▪ Make changes to the user’s account/profile to resolve their issues and their access. ▪ Install, set up and update the organization’s software’s as required for the user’s work profile.▪ Managing the user’s profile on Azure AD and setting up IAM. ▪ Creating KB documents for the new incidents resolved.▪ Coordinating with different teams for any changes required in the IT infrastructure.▪ Contributing continuous improvement ideas and planning to enhance the user’s experience with IT support.

Delhi, India

▪ Network segregation by VLAN and routing between them.▪ Managing the seamless connectivity for every user in every corner of the organization. ▪ Monitoring and regularly updating Firewall rules as and when required. .▪ Managing dialer various clients for their inbound and outbound calling teams. ▪ Coordinate with ISP for internet and PRI lines used in call center environment in case of issues. ▪ Assigning roles and responsibilities to the team members. ▪ Managing everyday roasters for team members.▪ Creating POC documents for every new kind of activity done by the team.

Gurugram, Haryana, India

▪ Managing the IT infrastructure of the whole organization.▪ Configuring Virtualized server environment on VMware's Esxi servers. ▪ Configuring and implementing the various Domain Controllers and Group Policy. ▪ Assigning and installing of required software to specific users remotely.▪ Network segregation by VLAN and routing between them.▪ Monitoring and regularly updating Firewall rules as and when required. .▪ Configuring systems/Latops for new employees as per their profile and requirements. ▪ Implementing new call center setup including automated dialers for predictive dialing and soft phones. ▪ Continuous coordination with VoIP vendors for the call issues for the call center environment. ▪ Managing and keeping record of all the IT devices, their failures, replacements, and ordering new devices as when required. ▪ Creating POC documents for every new kind of activity done by the team.

Gurgaon, India

Managing the IT infrastructure of the whole organization. Meeting IT product vendors for new devices and decide the ones offering best prices with quality service. Managing and configuring Gateway Level Firewall. Maintaining the various Domain Controllers, DNS and DHCP servers. Implementing Group Policies on Domain and OU levels. Taking backup of the production servers and their databases. Redirection of the websites. Remotely configuring and managing the client machines (via SSH). Working with the concerned teams in case anything suspicious about server’s physical health.Creating POC documents for every new kind of activity done and updating the old ones as and when required.

Gurgaon, India

Hardware level server related issues within the organization and for the clients as well from their initial setup, up-gradation and re-configuration. Configure Domain Controller on Windows 2003.Engaged in configuration of Cyberoam firewall.

Bachelor Of Business Administration (B.B.A.), Information Technology

Giving presentations for academic for the subjects of Business Studies and Managerial Economics.

12Th, Business/Commerce, General

Activities and Societies: Discipline Captain. Team captain for Volleyball. Discipline captain of the school.

10Th, General Studies