Vikas Saini Email & Phone Number

• 13+ years of extensive experience in IT operations, customer relationship, incident, problem, change management within payment and telecommunication industry. • Possess strong knowledge of payment transaction processing and associated industry processes. • Strong experience in managing clients and internal stakeholders during entire delivery and support lifecycle.• Exposure in tools, technologies and frameworks such as Splunk, BMC Remedy ITSM, Version Control Systems (Git, SVN), SQL, ITIL, Jenkins CI/CD involved in supporting payment gateways.• Experience in PHP, Bash and Python.• Experience working with customers from different countries around the world.