Vikas Anand Email & Phone Number

New York, Ny, Us

Boston, Massachusetts, Us

• Designed, tested, and delivered a new digital tool to triage customer issues during airport disruption for major European airline: design to deployment in under 3 months, leading to reduction in resolution time from 3+ hours to 15 minutes• Defined future target state of operations technology landscape for a major European airline through a unified data platform; reviewed 100+ tech systems across planning, crew, and ground organizations to identify current pain points and highlight best-in-class candidates for target state• Developed 5-year total shareholder return growth strategy for large travel management company: identified 5 strategic priorities in core and adjacencies to deliver total shareholder return of 15%+

Boston, Massachusetts, Us

• Diagnosed demand surge into call centers of major European airline: stood-up cross-functional working team to bring call demand under control; 80% decrease in lost calls, 25% reduction in call volume• Led post-COVID-19 operational recovery of a major European airline: developed resource forecasts to ensure operability leading to 75% reduction in day-of cancellations; quantified non-performance costs to support investment in improvements• Designed the maintenance and strategic evolution of a state's digital COVID-19 vaccine credential: developed an automated system to resolve 200K+ user issues; facilitated 6M+ pass retrievals• Led an internal team to develop and push forward BCG’s racial equity strategy both inside and outside the firm: helped publish BCG’s inaugural DEI report, designed new BCG Center for Inclusion and Equity; worked with senior leaders to develop marketing, communications, and supplier diversity strategies

Boston, Massachusetts, Us

• Led revenue review of European full service carrier: helped identify and improve revenue opportunities throughout network; improved reporting tools for RM team; presented findings to the Board• Led strategic workforce planning for 130k+ employee telecom organization: identified current and future skills/roles across business units; outlined major shifts in skills and strategies to fill gaps for Board of Directors• Evaluated network strategy of major Middle Eastern airline: developed new technique to evaluate route profitability; benchmarked networks of leading competitors and shortlisted growth opportunities• Spearheaded revenue management improvement for European region of major Middle Eastern airline: stabilized revenue deterioration in region through fare and inventory action; led cross-department efforts to increase tourism, resulting in 100% increase in volume YoY (with 40% revenue improvement)• Led Pricing module as part of the transformation of a North American bus carrier; identified 2-4% revenue improvement opportunity across 9 initiatives to capture WTP; conducted cross-price and elasticity analyses of routes and itineraries

Boston, Massachusetts, Us

• Spearheaded Cabin Crew Cost module for major Asian airline; presented findings to senior leadership• Analyzed and quantified potential cumulative savings of $125-150M through 19 initiatives• Conducted benchmarking exercise on cabin crew rules and welfare across major global airlines• Analyzed passenger traffic flows (historical and forecasted) across Canadian airports

Long Island City, New York, Us

• Managed a portfolio of high performing international markets, totaling $2 billion in annual revenue across 90 routes, and communicated challenges and opportunities to EVP of Commercial Strategy• Supervised and mentored team of six analysts, focusing on revenue performance, process improvement, and career development• Liaised with Sales, Marketing, Network Planning, and Revenue Analysis to better align revenue and company strategy, resulting in double digit unit revenue increases in target markets• Launched process to increase both load factor and revenue performance in markets with chronic load factor issues, reinforcing low-fare positioning; expanded strategy to more than 10 markets across network• Developed strategies to stabilize international revenue amidst extra-market forces such as currency fluctuations, Zika virus, mega-resort bankruptcies, and the Puerto Rican debt crisis

Long Island City, New York, Us

• Liaised with various groups in the company, including Sales, Marketing, Network Planning, and Revenue Analysis to better align revenue strategy• Mentored new analysts• Contributed to Revenue Management team by helping develop revenue management systems along with tools and reporting to review performance• Manage revenue in a portfolio of flagship domestic and strategic international markets in the JetBlue network, totaling more than $400 million in annual revenue• Led team-wide initiatives to capitalize on revenue opportunities in both peak and trough periods, increasing revenue and share in key markets

Long Island City, New York, Us

• Contributed to Revenue Management team by helping develop revenue management systems along with tools and reporting to review performance• Manage revenue in a portfolio of flagship domestic and strategic international markets in the JetBlue network, totaling more than $400 million in annual revenue• Led team-wide initiatives to capitalize on revenue opportunities in both peak and trough periods, increasing revenue and share in key markets

• Spearheading creation of alumni club on Long Island with over 9,000 alumni through programming• Focus on targeting young alumni• Interacting with University administrators to facilitate club activities• Conducting interviews for prospective Columbia University students

Mumbai, Maharashtra, In

• Contributed to Business Development Team in Mahindra EPC, a start-up focusing on solar energy solutions• Uncovered growth strategies of major global competitors to plan a medium-term strategic trajectory• Pioneered horizontal expansion strategy through evaluating market potential, skill adjacency, and competitor analysis; generated two industries for potential entry• Spearheaded preliminary geographic expansion strategy for the solar business through various frameworks to shortlist 30 countries• Led detailed research process for those 30 countries by analyzing relevant economic, social, political, and development factors for core business; concluded with top 3 countries for entry in the next year

Mumbai, Maharashtra, In

• Researched and collated design and brand strategy trends in the Indian and Global Auto Industry into reports • Determined market potential of vehicles from newly acquired companies in global markets, resulting in strategic product entry• Evaluated approach to business in Africa and presented a new structure for engagement through analysis of research and internal interviews; led to creation of group-wide team for Africa business• Created implementation plans of new lead generation methods for Mahindra Holidays, a timeshare product• Jump-started CSR and Innovation strategies through benchmarking and internal initiatives; resulted with creation of Innovation vertical within the Strategy Department

• Developed, planned, and executed alumni programming for the Mumbai area; • Facilitated faculty visits to the area• Conducted interviews for prospective Columbia University students

New York, Ny, Us

• Contributed to the Portfolio Analytics Group by creating monthly performance attributions for client portfolios• Resolved analytic discrepancies between BlackRock and legacy BGI platforms for 10 legacy funds• Created model active and passive portfolios for use in marketing Aladdin to potential clients• Analyzed the role of macroeconomic and financial events on daily positional shifts across portfolios for 5 clients

Master Of Business Administration (Mba)

Bachelor Of Arts, Economics-Political Science, Mesaas (Middle East, South Asian, And African Studies)