Vikas Bindal

Vikas Bindal Email and Phone Number

PNO, Head CX and Service Excellence Retail YES bank @ YES BANK
bombay, maharashtra, india
Vikas Bindal's Location
Mumbai, Maharashtra, India, India
About Vikas Bindal

Heading Retail Service Excellence , primarily responsible for driving various process and service improvement initiatives with business functions under the retail vertical of the Bank. Key accountabilities include Customer Experience enhancement, Process Performance to enable better Customer Service, Benchmarking, Regulatory Compliance, Industry Best Practices, Digital Migration, Six Sigma and Lean Projects to curb Process and People deficiencies, create an environment of Service and Customer First Culture.

Vikas Bindal's Current Company Details
YES BANK

Yes Bank

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PNO, Head CX and Service Excellence Retail YES bank
bombay, maharashtra, india
Website:
yesbank.in
Employees:
24669
Vikas Bindal Work Experience Details
  • Yes Bank
    Pno, Head Cx And Service Excellence Retail
    Yes Bank Jun 2023 - Present
    Mumbai Metropolitan Region
    View
  • Yes Bank
    Head Retail Service Excellence
    Yes Bank Sep 2015 - Dec 2023
    Mumbai
    Head Retail Service Excellence. Sercie Quality, Customer Experience Management and Retail Business Process Reengineering Pragams across the retail banking vertical.
    View
  • Hdfc Bank
    Vice President & Head Service Quality & Hr Systems And Processes
    Hdfc Bank Jan 2006 - Sep 2015
    Mumbai Area, India
    Process Excellence, HR Operations, Technology Support, Six Sigma, Lean Service Quality & Customer Service Initiatives
    View
  • Icici Bank
    Manager 2
    Icici Bank Jun 2005 - Jan 2006
    As senior quality consultant
    View
  • Tata Motors
    Assistant Manager
    Tata Motors 1995 - 2005
    Pune, Maharashtra, India
    Assembly Process Quality
    View

Vikas Bindal Education Details

Frequently Asked Questions about Vikas Bindal

What company does Vikas Bindal work for?

Vikas Bindal works for Yes Bank

What is Vikas Bindal's role at the current company?

Vikas Bindal's current role is PNO, Head CX and Service Excellence Retail YES bank.

What schools did Vikas Bindal attend?

Vikas Bindal attended Indian Institute Of Technology, Roorkee, Queens Inter College.

Who are Vikas Bindal's colleagues?

Vikas Bindal's colleagues are Rinkal Vrinkal01, Megha Saxena, Duy Trọng, Chandan Kumar Kar, V Supriya, Gagandeep Singh Brar, Justin Raja.

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