Vikas B Email & Phone Number

301 Sullivan Way West, Trenton, Nj 08628

Configure and customize Salesforce Service Cloud to align with NJM Insurance's business processes and requirements. Customize objects, fields, page layouts, and workflows to streamline service operations and improve user productivity. Manage user roles, profiles, permissions, and security settings in Salesforce. Provide training and support to end-users on Salesforce functionalities, features, and best practices. Ensure data integrity and accuracy within Salesforce Service Cloud through regular… Show more Configure and customize Salesforce Service Cloud to align with NJM Insurance's business processes and requirements. Customize objects, fields, page layouts, and workflows to streamline service operations and improve user productivity. Manage user roles, profiles, permissions, and security settings in Salesforce. Provide training and support to end-users on Salesforce functionalities, features, and best practices. Ensure data integrity and accuracy within Salesforce Service Cloud through regular audits and data management activities. Manage data imports, exports, and integration with external systems to facilitate seamless data flow. Design and implement automation processes using workflows, process builder, and Flow to automate repetitive tasks and improve efficiency. Create and maintain approval processes, validation rules, and triggers to enforce data quality and compliance. Develop and generate reports and dashboards in Salesforce to provide insights into service performance, customer satisfaction, and key metrics. Provide ongoing support and troubleshooting assistance to end-users for Salesforce Service Cloud issues and inquiries. Collaborate with stakeholders to identify and implement Service Cloud enhancements that improve customer service delivery and satisfaction. Managed and configured Salesforce applications and platforms, including deployment and integration of marketing tools such as Pardot, Engagement Studio, and Social Studio.Designed, enhanced, built, validated, and deployed Pardot applications.Enhanced health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations, and Localization limitations. Enhanced Salesforce health cloud data model. Creating roles for care team members.Service Cloud,Apex, Visualforce, Salesforce DX, Salesforce Connect, Health Cloud, RESTful APIs, SOAP Web Services, Data Loader, Data Import Wizard, Salesforce Reports and Dashboards, Einstein Analytics. Show less

Hyderabad, Telangana, India

As a Senior Trailblazer Support Engineer at Salesforce, I played a crucial role in providing technical support and assistance to Salesforce users, particularly focusing on advanced customization, functionality, and troubleshooting of Salesforce products and solutions.Provided expert-level support to Salesforce customers, addressing complex technical inquiries, issues, and escalations related to Salesforce products, configurations, and integrations. Assisted customers in optimizing… Show more As a Senior Trailblazer Support Engineer at Salesforce, I played a crucial role in providing technical support and assistance to Salesforce users, particularly focusing on advanced customization, functionality, and troubleshooting of Salesforce products and solutions.Provided expert-level support to Salesforce customers, addressing complex technical inquiries, issues, and escalations related to Salesforce products, configurations, and integrations. Assisted customers in optimizing Salesforce solutions to meet their business needs, including custom development, workflows, and data management. Demonstrated deep knowledge and proficiency in Salesforce products, including Sales Cloud, Service Cloud, and Salesforce Platform. Advised customers on best practices for Salesforce customization, data migration, and integration strategies. Diagnosed and resolved technical issues through root cause analysis, leveraging Salesforce debugging tools, logs, and diagnostic utilities. Collaborated with Salesforce R&D and product teams to escalate and resolve complex technical issues promptly. Conducted training sessions and workshops for customers on advanced Salesforce functionalities, features, and updates. Authored technical articles, knowledge base articles, and FAQs to enhance customer self-service and support efficiency. Written SOQL, SOSL queries in apex triggers and controllers and followed Salesforce best practices for querying large data sets and to have results within the governor limits. Participated in user acceptance testing (UAT) and functionality testing of new Salesforce features and releases. Provided feedback and insights to Salesforce development teams on product usability, performance, and functionality improvements. Administration (Salesforce application/platform configuration and management / deployment including Marketing tools such as Pardot, Engagement Studio and social studio) Show less

Hyderabad, Telangana, India

Description: During my tenure as an Associate Software Engineer at Salesforce.com, I actively contributed to various Admin and Developer modules and projects within the Salesforce ecosystem. My role primarily focused on testing, enhancing validation scripts, and implementing robust sandbox management strategies to optimize system uptime and deployment efficiency.Responsibilities: Engaged in the development and customization of Salesforce modules to meet client-specific… Show more Description: During my tenure as an Associate Software Engineer at Salesforce.com, I actively contributed to various Admin and Developer modules and projects within the Salesforce ecosystem. My role primarily focused on testing, enhancing validation scripts, and implementing robust sandbox management strategies to optimize system uptime and deployment efficiency.Responsibilities: Engaged in the development and customization of Salesforce modules to meet client-specific requirements. Collaborated with stakeholders to gather and analyse business requirements, translating them into technical solutions. Tested and enhanced validation scripts used for hands-on challenges and development projects. Conducted thorough testing including unit testing, integration testing, and regression testing to ensure code quality and functionality. Implemented effective strategies for managing Salesforce sandboxes, overseeing more than 50 environments monthly. Developed and maintained automated scripts and test suites using Selenium or other automation tools to streamline testing processes. Implemented continuous integration and continuous deployment (CI/CD) pipelines to automate build, test, and deployment processes. Tested integrations between Salesforce and external systems using RESTful APIs or SOAP services, ensuring data integrity and seamless functionality. Validated API endpoints and data mappings to ensure accurate data flow and system interoperability. Provided training and support to end-users and stakeholders on Salesforce functionalities, customizations, and best practices. Created user guides and documentation to facilitate user adoption and efficient use of Salesforce applications. Show less

Bengaluru, Karnataka, India

As an Associate Software Engineer at Edgewood Technologies Pvt Ltd, I specialized in backend enchancements across Salesforce's Sales Cloud, Service Cloud, and Experience Cloud platforms. My role involved ensuring the reliability, performance, and scalability of these cloud solutions through careful testing methodologies. I collaborated with cross-functional teams to deliver high-quality software solutions that meet client requirements and industry standards. Developed and executed test plans… Show more As an Associate Software Engineer at Edgewood Technologies Pvt Ltd, I specialized in backend enchancements across Salesforce's Sales Cloud, Service Cloud, and Experience Cloud platforms. My role involved ensuring the reliability, performance, and scalability of these cloud solutions through careful testing methodologies. I collaborated with cross-functional teams to deliver high-quality software solutions that meet client requirements and industry standards. Developed and executed test plans, test cases, and test scripts for backend systems in Sales Cloud, Service Cloud, and Experience Cloud. Conducted functional, integration, system, and regression testing to ensure the robustness of the cloud solutions. Implemented code modification in legacy systems, utilizing C++ and Python, resulting in a 20% increase in processing speed over 6 months, and consistently tracked performance through JIRA to ensure alignment with project KPIs. Managed integrations with external systems using REST and SOAP APIs, ensuring seamless data flow. Created and maintained technical documentation, ensuring all changes and enhancements were properly recorded. Trained and mentored junior developers, fostering a collaborative and knowledgeable team environment. Developed and customized Salesforce solutions using Apex, Visualforce, and Lightning Aura components. Implemented custom applications, triggers, workflows, and batch processes to streamline business operations. Collaborated with business analysts and stakeholders to gather and analyse requirements, ensuring alignment with business goals. Written SOQL, SOSL queries in apex triggers and controllers and followed Salesforce best practices for querying large data sets and to have results within the governor limits. Demonstrated strong attention to detail in analysing and interpreting complex data to identify trends and make strategic marketing decisions. Show less

Bachelor'S Degree

Master'S Degree, Data Processing, A