eight - Fastest growing MVNO in town!

Lead the Mobile Product Team in championing and delivering new products and services strategy, and roadmap to drive customer acquisition, retention with differentiated offerings and deliver new revenue streams.- Proactively identify and deliver new business opportunities to incorporate new technology, product, and partnerships.- Lead the team to deliver the first to launch 5G in Singapore in liaison with internal stakeholders from mobile network, regulatory, marketing, device, customer service, IT and external stakeholders i.e. equipment vendor Nokia, device OEMs.- Launch of 5G with higher price plans, widest coverage and differentiated offering on content, cloud gaming use cases.- Spearhead the launch of three new verticals to deliver differentiation and new revenue:GameHub: - Launch of gaming brand GameHub, first to bring GEForceNOW cloud gaming to SEA in partnership with NVIDIA.- Managed and lead partnerships with game developers, publishers to bring value to business and deliver meaningful campaigns.ProtectHub: - Launch of different insurance and protection service offerings including, Device, Cyber, Travel and Home insurance.- Launched a cyberprotect service offering for customers which comes with an all in one proposition of: Antivirus, VPN, secured browser and parental control.- Delivered continous growth in customer base and revenue for device protection service with new features and providing value to customers.LifeHub: - Launch of digital health service to connect patients with doctors and health coaches to lead healthier lives.- Engagement with IMDA (Infocomm Media Development Authority) and regulatory team for different initiatives around 5G, eKYC (digital onboarding), eSIM (Digital SIM) and future spectrum planning.- End to end sourcing of partners / vendors, negotiating for solution providers from RFP to award and vendor management.- Manage financial budget for mobile product and find ways to optimize the cost structure of business.

• Close commercial agreements with partners to deliver new revenue streams. Mobile device protection, app store carrier billing and bundling integrations (Amazon, Apple, Google, Microsoft, Disney, Cloud Storage and Game Credits), among others.• Forge and cultivate business relations with social media players (Facebook, Twitter, WeChat, SnapChat) and content players (Netflix, HBO, Toggle, CatchPlay) rendering data offering differentiation to customers.• Deliver disruptive tech solution offering, digital SIM (eSIM), digital identity verification (eKYC) and 5G use cases.• Explore fintech partnerships for payments, remittance to drive engagement for mobile customers.• Implement digital-first solution across the product offering by optimizing eCommerce store and driving self-serve adoption.• Manage prepaid business with launch of prepaid data cards, international voice offering for foreign worker segment.• Work closely with Network, IS, customer service, digital team, and various stakeholders in delivering solutions, product features, API development, network enhancement for driving end-to-end business.

As Associate Director for Digital Payments BD and Partnerships, I led the digital payments team (Product, Business Development, and Operations) responsible for managing and growing the suite of carrier billing services in developing a partnerships strategy and executing on it for Digital Services and platforms.• Successfully expanded payments and carrier billing with commercially viable business models for app stores and digital content players.• Engaged different game publishers to create propositions, sell in-game items and more to drive carrier billing business.• Expanded and grew the digital gifting eCommerce store. End-to-end business management from product management, customer acquisition and merchant partnership.• Enhanced and simplified the API integration for growth of physical and digital merchants (Forever21, Lazada, Qoo10, Zalora, Hamleys, and more). • Identified key merchants in specific verticals to grow payment acceptance points for telco fintech initiative Singtel Dash.• Developed and launched loyalty solution for Dash in partnership with key merchants to create stickiness for customers. • Managed one unified platform solution, by working with international group and Singtel associates to roll out digital content partners regionally in South East Asia.

As the Senior Manager for Business Strategy and Analytics on Mobile Money, I led strategy and analytics team to grow the telco-fintech initiative Singtel Dash. By the VP’s recommendation, I moved from the strategy team to the line business, wherein I managed the mobile money strategy portfolio and grew the Dash distribution network.- Led the strategic review of Singtel mobile money strategy, collaborating with various stakeholders to develop business case and planning for the launch of the unified product Singtel Dash. (Remittance, Payments, Prepaid Card, Transport into one app)- Managed bank partnership for strategic, legal, regulatory, and other regular engagements.- Performed analysis to deliver key insights and recommendations, identifying new verticals and engaging physical merchants (Watsons, FairPrice, Qoo10, etc.) to grow payment business distribution.- Formulated annual marketing and sales plans, successfully increasing the run-rate. Developed and implemented an effective channel strategy to achieve targets. - Analyzed sales data and churn numbers for forecasting by channels, including funnel analysis and channel effectiveness to maximize marketing ROI.- Increased daily productivity by implementing end-to-end project analytics to structure and visualize business metrics. - Developed a solution by exchange of APIs with the bank in developing a credit scoring model combining telco and banking variables to determine the propensity of consumers towards personal loans.

As Senior Manager of Group Strategy and Partnerships, I developed insights and strategies for key growth areas for Singtel management, driving eventual top management buy-in and driving execution of endorsed strategies.- Collaborated with various Singtel Business Units (BUs), providing consulting and implementation support on strategic projects and annual business planning.- Managed global telco partnerships by providing value creation options across core telco areas (E.g. Mobile Data Pricing) and new digital business opportunities (E.g. OTT comms, Mobile Payments).- Delivered strategic projects to the Singtel management committee and the board. (E.g. Global telco digital strategy, Spectrum pricing analysis, WiFi pricing strategy).- Provided value creation options and new digital business opportunities across telco areas to global telco partners.- Oversaw and directed proof-of-concept with different competitive intelligence platform vendors for evaluation and to evaluate and successful roll-out of the CI platform to the Singtel strategy community.- Prepared analysis and presentations, engaging the Group CEO for different forums and workshops with the board members with a focus on the development and execution of strategic business initiatives.

As an Industry Analyst / Consultant for APAC Telecom, I managed consulting assignments end-to-end from business development, developing proposal, project planning to execution and delivery and authored research papers in telecommunications vertical. - Provided consulting on the entire lifecycle of client projects, delivering quality insights within the scope, objectives, timeline, and budget for the assigned project.- Researched and monitored telecommunications market, leveraging expertise into research deliverables, including market and customer research efforts to develop relevant market models (including market sizing, forecasting, segmentations, and analytics using statistical models, tools like SPSS) aiding in the buildout of effective business strategies.- Authored research papers, whitepapers on industry trends in APAC providing written market analyses and competitive intelligence reports for business development.- Administrated telco events and conferences panel discussions and speeches.- Engaged and contributed insights in telco briefings in Singapore, Hong Kong, Malaysia, China & Europe.

Developed marketing strategy for retaining & acquiring high-value customers in UAE.

Consulting project for Zeco Scooters, the company which launched Singapore’s first electric scooter.

This was the start of the corporate life as a R&D engineer in Telecommunications. - Designed, planned and implemented integrated telecom solutions under OSS, BSS (Service Management).- Collaborated closely with sales team and customers i.e. European telecom operators for the requirements gathering, analysis and solution delivery.- Trained new members of the team on the product and assisted with competence building.

End-to-End Protocol Trace in Next Generation Network (NGN).