Pioneers and experts in Performance Enhancements, Change Management & Innovation & Transformational Programs on your Business Outcomes .Our expertise lies in Business Process reengineering, Quality, Innovation, Process & Operational Excellence Programs ,Building Leadership pipeline, New Project set-ups, evolving & enhancing Business Processes.We have the drive to develop business relationships, generate profits and create wining business strategies.We are proficient at identifying… Show more Pioneers and experts in Performance Enhancements, Change Management & Innovation & Transformational Programs on your Business Outcomes .Our expertise lies in Business Process reengineering, Quality, Innovation, Process & Operational Excellence Programs ,Building Leadership pipeline, New Project set-ups, evolving & enhancing Business Processes.We have the drive to develop business relationships, generate profits and create wining business strategies.We are proficient at identifying organizational needs and possess ability to consult, mentor, facilitate, act as catalyst & if situation demands lead others. We excel at motivating groups, establishing project missions, developing strategic plans to develop mutually respectful and trust relationships with clients. Show less

We support our customers to take data-driven decisions through customized and innovative digital solutions for improving business performance.Our structured framework for strategy execution enables systematic approach of business problem solving through data driven decisions.Dashboard- We encourage digital data extraction with reliable data pipeline for mapping end to end business KPI for strategy execution. Data driven decision making Using available data, facts, metrics to the… Show more We support our customers to take data-driven decisions through customized and innovative digital solutions for improving business performance.Our structured framework for strategy execution enables systematic approach of business problem solving through data driven decisions.Dashboard- We encourage digital data extraction with reliable data pipeline for mapping end to end business KPI for strategy execution. Data driven decision making Using available data, facts, metrics to the enterprise, we enable systematic decision making culture that aligns with business goals and objectives for sustainable performance. Show less

Vertical Head for Transactional Quality,Process Training and Process Excellence for Voice & Non Voice Business Processes of Travel,Shipping & Logistics Vertical

Set up a new team from scratch,build policy,procedures and work instructions

# Worldwide Head – Industrial Service Line Engineering & Quality in 13 centers and 8 countries# Worked in close coordination with all function heads viz. Service Line Engineers,Quality Engineers, Business Centre Heads, Solution Team, Automation Team to establish the Performance Goals - Operational/Process Excellence # The scope for this function was for all service lines (Captive as well Trade) for entire BPO (12K Head Counts,10 Global Centers) spread across all 3 geographies- Asia… Show more # Worldwide Head – Industrial Service Line Engineering & Quality in 13 centers and 8 countries# Worked in close coordination with all function heads viz. Service Line Engineers,Quality Engineers, Business Centre Heads, Solution Team, Automation Team to establish the Performance Goals - Operational/Process Excellence # The scope for this function was for all service lines (Captive as well Trade) for entire BPO (12K Head Counts,10 Global Centers) spread across all 3 geographies- Asia pacific (Singapore, Dalian, Chennai, Bangalore-2 centers in total 5 centers), Europe (Wroclaw, Barcelona, Romania) & Americas (SanJose-Costa Rica, Guadalajara-Mexico) with a team of 5 MBB Leads/ Managers & 100Quality/IE/BB Engineers located in these centers.Established a team of 60 Engineers from scratch based in various Global Delivery Centers (10 Global Delivery Centers across the Globe)# Planned & executed Work Study/ Method Study for all centers (resulting into Green/ Black Belt Projects) #Conducted worldwide Customer Surveys/Customer Improvement Road Map by each account for each service lines# Worked towards Process Benchmarking and Auditing all service lines on SOW/ SLA compliance# Lean/Six Sigma Projects resulting into major cost savings (Annualized cost saving of - 20 Million USD) and thru’ put improvement by 30% and methodologies for more than 200 M USD P&L impact#Introduced the Industrial Engineering concepts for the first time in BPO Industry with a view to create “service factory”.#Pioneering Work done in the area of “Work Force Management, Resource and Capacity Planning” has been recognized by leading institutions like IIM Bangalore, HP Labs, Los Angles in their Annual Technology Conference & Institution of Industrial Engineers, Florida.#Work done at BPO, Hewlett Packard on Process Simulation was recognized at annual event at HP Tech Conference organized by Hp Labs. Show less

# Streamlined strategic objectives of Quality, Cost & Delivery and translated them into yearly operational excellence goals.# Managed delivery of Operational Goals with the team size of 650 (400K Capacity of refrigerators).# Functioned as Lead for identification & mentoring of Six Sigma Projects in a capacity of a 6 Sigma Champion.# Managed Change -350 Head Count process outsourced and part of manufacturing operations were closed.# Managed “virtual factories” bringing cost… Show more # Streamlined strategic objectives of Quality, Cost & Delivery and translated them into yearly operational excellence goals.# Managed delivery of Operational Goals with the team size of 650 (400K Capacity of refrigerators).# Functioned as Lead for identification & mentoring of Six Sigma Projects in a capacity of a 6 Sigma Champion.# Managed Change -350 Head Count process outsourced and part of manufacturing operations were closed.# Managed “virtual factories” bringing cost advantage to delivery operations.# Increased the Productivity of Freezer section of Whirlpool (30%) which was considered to be a bottleneck.# Commissioned & managed 3 satellite outsourced manufacturing assembly plants in remote locations in India (100K capacity of air conditioners, refrigerators & washing machines). Show less

# Instrumental in commissioning & managing of a new plant for Carrier, with a team size of 200 (Capacity of 100K air conditioners) manufacturing.# Established Delivery of Operational Goals with team of 150 (150K Capacity of Coils).At Daman Plant#Designated as Environment, Health and Safety Officer #Designated as Business Practices Officer #Successfully commissioned Carrier Daman Coil Plant#Played a key role in completion of Rs. 100 million project in a little over 9… Show more # Instrumental in commissioning & managing of a new plant for Carrier, with a team size of 200 (Capacity of 100K air conditioners) manufacturing.# Established Delivery of Operational Goals with team of 150 (150K Capacity of Coils).At Daman Plant#Designated as Environment, Health and Safety Officer #Designated as Business Practices Officer #Successfully commissioned Carrier Daman Coil Plant#Played a key role in completion of Rs. 100 million project in a little over 9 months.#Championed Lean Management Program as ACE Coordinator (Lean Initiative by United Technologies Corporation).(1st in India in Consumer Durable Segment)#Brought in focus on developing a “Fact-Based Operational” culture.#Started new operations built a young and responsive team of around 100 in less than 6 months.#Delivered record volumes from the shift during the peak season months by engaging with people and bringing them together to work as a close knit team Show less

# Engaged in Vendor Development for Tools/ Dies and responsible for Maintenance for the Plant.# Functioned as Production In-charge for Stamping Division.# Resourcefully executed productive & effective plant layout to meet increased requirements of space for nearly 30% increase in plant capacity and of 50% improvement in productivity in various lines/ shops through re-engineering.