Vikas Goud Email & Phone Number

London, Gb

London Area, United Kingdom

🌟 Retail Customer Service ManagerMission: Enhance customer experiences in-store.Team Leadership: Oversee hiring, training, and motivation of the customer service team.Customer Interaction: Swiftly address queries and concerns for utmost satisfaction.Goal Setting: Establish targets, monitor customer satisfaction metrics.Process Refinement: Streamline procedures, maintain meticulous records.Resource Optimization: Efficiently manage resources.Industry Awareness: Stay ahead of retail trends.Budget Management: Strategically handle department budgets.

Hyderabad, Telangana, India

🌟 Senior Representative, CollectionsAs a seasoned collections professional, I specialize in managing delinquent accounts and navigating the tax collection process. Here’s my value proposition:Account Management: Proactively engaging with customers who’ve missed payments, I seek mutually beneficial solutions. My goal? Recover outstanding balances while maintaining positive relationships.Tax Expertise: When accounts reach critical delinquency, I step in. Guiding customers through tax-related issues, I explain implications and negotiate payment plans.Compliance Champion: Staying informed about tax laws, I ensure all collection activities align with legal requirements, including understanding tax codes and deadlines.Effective Communication: My respectful, empathetic approach helps me negotiate payment terms and explore hardship options. Accuracy matters—I provide clear tax-related information.Detailed Documentation: Meticulous record-keeping and performance reporting are my strengths.Customer-Centric: Retaining customers matters. I address concerns and find alternative solutions beyond immediate payment.Challenges I Embrace: High call volumes? No problem. Balancing compassion and firmness? Covered. Navigating complex tax laws? Consider it done.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Responsibilities:You oversee and execute various cash operations transactions related to mortgage processes.Regularly reconcile financial transactions, identifying and resolving discrepancies.Collaborate with relevant teams to address reconciliation issues promptly.Process Efficiency:Streamlined advances, paydowns, funds wiring, and disbursement processes.Achieved an impressive 15% reduction in processing time.Quality and Compliance:Maintained quality benchmarks in line with guidelines.Demonstrated knowledge of compliance and regulatory requirements.Automation Advocacy:Contributed to creating an automation tool, significantly boosting overall work efficiency by 60%.

Master Of Business Administration - Mba, Business Analysis, 64.2%

Activities and Societies: CricketI'm pursuing my masters in business administration ( business Analytics)

Bachelor Of Commerce - Bcom, Computer Application, 61%

Business/Commerce, General

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