CDD-Business Risk Quality Assurance (BRQA) for Channel Island (UK) Perform Quality Assurance Audits in line with based on the standard sampling methodology. Analyzing problems or issues towards process and ensuring appropriate actions or recommendations are implemented to the process. Circulate the customized feedbacks and calibrating with the particular team towards audit findings. Represent BRQA and CDD Operations as a process expert. Work with the Training Team on development and coaching needs for the operation team. Interaction with Business for resolving queries. Publishing MIS to all the Business partners and Top Management.

*Coordinate the onboarding process, including the collection of client information required to complete the Client Due Dilligence (CDD) profile, to the point where the client has an active cash account and channel access.*Engage existing clients in the collection of detailed client information and supporting documentation required for the completion of the CDD profile for the immediate back-book refresh activity as well as periodic reviews and reviews which are trigger generated.*Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC)*Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise*Review and check for completeness of CDD information and supporting documentation before submitting the case to CDD Operations for review and approval*Act as a point of escalation for CDD Operations and escalate a case to the Relationship Manager if the client is not cooperating*Handle requests for additional information from CDD Operations and liaise further with the client as required*Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties

CMB Remediation / Customer Due Deligence (UK) Remediating (Corporat,Partnership,Trust,CSA,Charity) clients and Analysing their Risk Ratting Performing World Check and Google Check Raising HRR for any Negative news or facts Liaising with onshore team for documents and discrepancies. Performed as a SME for CDD.

Retail Banking Wealth Management (RBWM) FINANCE Sending funds through NEFT/RTGS or Telegraphic transfer for Indian customers in domestic and International. Placement of Resident and NR deposits, Renewal of deposits, FCNR Deposits. Consolidation of Nostro and Vastro accounts. TDS Calculation for deposits Handling Inward Remittances Premat Breakage of FD Issuance of Foreign currency Drafts and Cashier Order.

Account Opening & Account maintenance Account opening for resident customer and NR Customer Account opening for corporate customer (SME) Quality check of the documents. Doing change of Address to credit card customers. Conversion of Account from Minor to Major & Sole to Joint Conversion of Account from NRO to NRE Phone Internet banking maintenance ATM or debit card maintenance Deletion of card Nomination upload PAN verification in Income Tax website.