Vikash Bhati Email & Phone Number

desktop support Engineer To secure a challenging position in an Organization, where I can effectively contribute my skill and full potential as well as for the welfare and development of the organization

• Technical Support Engineer

  Progressive Info Tech Pvt Ltd

  2024 - Present

  • At Progressive Info Tech Pvt Ltd in New Delhi, India, Technical Support Engineers are the backbone of operations. We are dedicated professionals who excel at problem-solving and customer service. With their expertise and commitment, we ensure that our clients receive top-notch support and assistance with any technical issues they may encounter. Our team is always ready to go the extra mile to provide efficient and effective solutions, making sure that our clients can rely on us for all their technical needs. Join us at Progressive Info Tech Pvt Ltd and be a part of our dynamic and innovative team of Technical Support Engineers!• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to the remotely And Assign call to the engineer of required skill and update engineer status to customer if there is a delay to update call details received from engineer, Assembling, hardware up Gradation troubleshooting, windows maintenance, dual booting upgrade & Update windows.• O/S installation like windows XP Window 7, Window & Window 10 etc Manage LAN & wireless Network Troubleshooting, Antivirus instalation And troubleshooting updating, Ms Outlook & outlook Express Configuration & Troubleshooting Sharing & Network Printer installation And scanner installation.• Provide data backup and recovery support installation, haveBasic knowledge of Active directory, DNS Server, DHCP Server, Troubleshooting and configuration of WiFi,Laptop and desktop Configuration and All Kinds of software installation and troubleshooting.• Seek customer confirmation on the closure of the call follow it's process having Good knowledge about Network Commands Uke RNG, IPOONFIG, TRACERT, Call management, etc.