Vikash Chandra Email and Phone Number
20+ years of Business Leadership experience with ownership and accountability of P&L Management, Program Management, People Management, Leadership mentoring, Team Building and Business Transformation.In my last role at Cutshort, I was working with a bunch of really smart minds to build a company that is going to change the way professionals shape their careers. And hence, I was constantly solving problems that I havent solved before.At Merkle Sokrati, I spearheaded a 300+ member team owning P&L accountability for post-sales business delivery. My responsibilities include setting vision, inspiring belief and developing trust in people to help company scale quickly to newer heights.During my stint with Tata Sons I was responsible for strategy and process consulting with focus on improvement in Tata Group companies. By virtue of this I have developed prowess in subject of Customer Experience Design, Process Management, Balance Scorecards and Best-practices Transplantation. The expertise enabled me to coach and guide teams of senior leaders and assessors from Tata group companies to carry out various Business Excellence assessments.Before my MBA at XLRI, at Infosys, I gained rich experience in Siebel CRM Consulting and development of CRM applications in Telecom and Logistics domains. I was involved in more than 10 end-to-end project lifecycles with Fortune 100 companies. Being a techno functional consultant I was able to bring the right mixture of technology and business into Customer Relationship Management (CRM) engagements.My inclination has been towards leading business transformation engagements involving people leadership, change management and P&L accountability. I am particularly interested in defining unknowns. Ready to pick challenging roles.Specialties: Business Transformation, Business Management, People Management, Change Management, Strategy Consulting, Process re-engineering, Process Consulting, Management Consulting, CRM Consulting, Customer Experience Design
Merkle Sokrati
View- Website:
- sokrati.com
- Employees:
- 669
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FounderStealth Feb 2024 - PresentMumbai, Maharashtra, IndiaWe’re pioneering AI transformation for startups and medium enterprises, offering enterprise-grade AI solutions and products trusted by industry leaders. Our elegantly simple yet remarkably effective strategies drive growth for businesses of all sizes.Transforming Business with AI Solutions
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SvpMerkle Sokrati Oct 2020 - PresentIndia -
Vp Business OperationsMerkle Sokrati Oct 2016 - Oct 2020Pune Area, India•P&L accountability for post-sales business delivery. My responsibilities include setting vision, inspiring belief and developing trust in people to grow multi-million dollar client portfolio of top global brands.•Provide strategic direction and thought leadership to our Social team (Facebook, Snapchat, TikTok, Linkedin, Twitter); define north star for world class performance management experience•Define organization construct for rapid scale. Deliver performance and efficiency in the rapidly growing Business Operations team (Ad Operations in Digital Marketing)•Support, develop, and execute the firm's strategies for the maximum efficiency by data analytics, process improvements, change management to proactively create strategic recommendations. Closely work with executive leadership and clients to deliver results •Managing and growing a 100+ strong Business Operations team -
Avp - OperationsSokrati Sep 2015 - Sep 2016Pune Area, India•Defining organization construct for rapid scale. Deliver performance and efficiency in the rapidly growing Business Operations team (Ad Operations in Digital Marketing)•Supporting post-sales business delivery & growth of multi-million dollar client portfolio of top global brands •Develop, execute and support the firm's strategies for the maximum efficiency by data analytics, process improvements, change management to proactively create strategic recommendations. Closely work with executive leadership and clients to deliver results -
Chief Operating OfficerCutshort Apr 2022 - Dec 2023IndiaScaling business at Cutshort.io, India's #1 platform for professional growth with 18000+ companies and 3M+ users. Bootstrapped to $1M ARR. Next stop: $10M ARR. | COO -
Practice ConsultantTata Sons Limited May 2011 - Sep 2015In this profile I was responsible for Management Consulting in Customer Experience, Strategy and Process Improvement. Key responsibility areas are:•Consulting for Customer Centricity and Strategy Deployment and related improvements•Relationship Manager for 6 Tata Companies with responsibility of business development for improvement opportunities.•Business process improvement/re-engineering•Leadership training -
Senior Associate ConsultantInfosys Technologies Ltd Oct 2009 - May 2010During this stint, I worked closely with client teams for Requirement Gathering, Delivery management, Designing, Estimation and Data Migration. I developed good understanding of Sales, Service and Order Management functionality of CRM Solutions. Technically I got well versed with ETL Processes, Data Migration, Siebel Data Model, and developed strong understanding of test planning and execution. -
Business AnalystInfosys Technologies Ltd Jun 2008 - Oct 2009Global iVPN Order Management tool built on Siebel was used as strategic BSS for products & business users. My role was that of a Business Analyst. I was responsible for Business Analysis and was involved in eliciting requirements from client's Sales and IT teams on multiple functionalities. Here, I would decompose high-level requirement and information into details as well as abstract-up from low-level information for my offshore team. This required active liaising between business units(Customer), Vendors, Design, Development, Testing and Support teams for final delivery of functionality. Thereafter, I would demonstrate functionality to relevant stakeholders and obtain sign-off's. -
Programmer AnalystInfosys Technologies Ltd Jun 2007 - Jun 2008British Telecom TSR End-to-End Migration Project - Key stakeholders for this BT program where Acxiom Ltd, Accenture (PMO) and Infosys. We were responsible for migration of BT's Retail Customers form Legacy to CRM.I was Lead for ETL Track's 6 member team and was responsible for planning, execution and testing of data migration for 50 million customers. -
Software EngineerInfosys Technologies Ltd Aug 2004 - Jun 2007
Vikash Chandra Education Details
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Marketing, Strategy -
Marketing -
Jss Academy Of Technical EducationMechanical Engineering -
St. Joseph'S School
Frequently Asked Questions about Vikash Chandra
What company does Vikash Chandra work for?
Vikash Chandra works for Merkle Sokrati
What is Vikash Chandra's role at the current company?
Vikash Chandra's current role is Building platform to unlock AI’s potential for SMEs.
What schools did Vikash Chandra attend?
Vikash Chandra attended Xlri Jamshedpur, Asian Institute Of Management, Jss Academy Of Technical Education, St. Joseph's School.
Who are Vikash Chandra's colleagues?
Vikash Chandra's colleagues are Varun Jangra, Ram Prasad Yarramreddy, Sree Vardhan Rao, Pavan Kumar K.v, Parasa Tarun Sreekar, Rizwan Osman, Meghana Bisati.
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