Vikash Jamwal Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Bengaluru, Karnataka, India

Sultanate Of Oman

• Financial and demonstrable budgetary control and results orientated. Effective management of the team to ensure the delivery of qualitative and quantitative results, managing 40+ team members.• Manage the Catering Operation with the available resources within budget and to achieve sales and GP targets.• To manage and control the service offers for the client to the agreed specification and to the agreed performance• To actively seek and identify opportunities and innovation for business growth & development with focus on latest food trends and best practices.• Responsible for compliance audit within the catering services.• Motivate, coach and train staff to perform to the highest standards and in line with Policy.• Ensure hospitality is produced to the highest possible standard and is delivered to the agreed specification.• To manage and control the effective operation of the company shop.• To ensure the efficient and effective delivery of catering operations and designated services to the client organisation in accordance with the agreement of the contract• To deliver the highest possible standard of food with the resources available and within budget.

Bangalore, India

• Organizing food festival for employee around 10000+. Hiring Staff for services such as pantry boys and supervisorsVendor management for around more than 20 vendors in two sites Daily food tasting and presentation control with auditing reports to ensure brand standards are strictly adhered • Customer Satisfaction: Interact daily with customers, is accountable for training, coaching and motivating the staff while providing a customer-focused experience for the guests. Customer satisfaction utilizing various tools including but not limited to surveys, focus groups, mystery shopping, user group analysis, VOC,etc • R&M daily walk and weekly work schedule with follow up to ensure best presentation and efficiency of assets.• Monthly Operational Report to VP Food Services.• Weekly and monthly training schedule planning to ensure customer care and service is our brand image. This will include fire, safety, evacuation, infection, waste management.• Co-ordinates preparation of Menu on weekly basis with the vendor manager/ chef, it includes specials of the day.• Authorize and control all Procurements from approved vendor’s monthly requisitions as per agreement. Maintain records and generate reports of all Meals served & extra catering services provided during events like Executive lunch, working lunch, meeting room events.et• Compliance auditing for all the vendors.• Hiring manpower for pantry services in coordination with third party vendor management.• Authorize and control all Procurements from approved vendors and sanction daily Requisitions as per the approved budget• Solitary responsible for food and beverage in the site.1. Team Building / Staff Training2. Purchasing / Inventory Management3. Quality Assurance / Control 4. Customer Service / Guest Relations5. Cost Containment / Control6. Policies and Procedures7. Continuous Performance Improvement

London, United Kingdom

Restaurant Operations Management• Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives.• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Handling on-boarding calls for enhancing the service delivery.Bar Operations Management• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.• Daily Stock Control and full weekly audit.• HR responsibilities including recruitment, training and development of staff.• Organising the daily rota and duties.• Analysing data and drawing conclusions for the business.• In-depth understand of measurements and weights of drink levels.• Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers• Advising guests on drinks and food menu

Bengaluru Area, India

• Reporting to Restaurant Manager• Handling guest order, taking order, up selling, closing the shift, making store requisition.• Making a Good first Impression on Guest• Exceeding guest expectations.• Making Reservation• Responding to Customer’s queries

Post Graduation, Business Administration, Management And Operations, A

Mba In Hospitality Management, Hospitality Administration/Management, B

Activities and Societies: NGO working for Cancer effected individuals MBA in Hospitality Management

Hotel Management, Food Service, Hotel Management, Wine, Operation Management, 1St

Activities and Societies: Debate Team, culutural activitist, Sports committee member Hotel Management

Higher Secondary, Acadamics, 1St

Activities and Societies: Debate Team, Sport Committee member, culutural activity member Secondary