Worked with NTT DATA UK for Virgin Media O2 (VMO2) leading Telecom firms to successfully manage multi-million, large-scale, top-priority and complex technology projects in consumer, B2B, B2C and contact centres area.• Program and Regulatory Compliance Management: o Led the VMO2 Commercial Program, ensuring compliance with OFCOM guidelines for customer annual and mid-contract price adjustments. o Controlled a budget of £11 million and reported directly to directors. • Business transformation Program: o Led implementation of a program linking VMO2’s annual price rise to the UK Retail Price Index (RPI).o Drove impact for 6 million customers.o Ensured compliance with competitors (Sky, BT).o Achieved a business benefit of £90 million in one year.• Cloud Migration: o Successfully transitioned Virgin Media to Equifax’s cloud-based credit check and customer validation services.o Enabled seamless consumer credit score verification.o Unlocked a £40 million sales opportunity.o Enhanced customer validation processes.• HMRC VAT System Implementation and Rollout Management: o Successfully implemented a flexible HMRC VAT system across billing and mobile platforms.o Optimized the system serving 6 million customers across the UK and Ireland, achieving a 20% revenue increase.o Completed the project within 4 months.o Saved £20,000 from the allocated budget.

Worked with NTT DATA UK for Virgin Media leading Telecom firms to successfully manage large-scale, top-priority and complex technology projects in consumer, VMB business and contact centers area.• Business Transformation and Project Management: o Led the transformation of Virgin Media’s Small Office Home Office (SOHO) division.o Delivered a 3.4% growth in data and network equipment.o Managed a project budget of £1.2 million.o Completed the project within 8 months.• AI Implementation and Contact Center Optimization: o Implemented Afinit’s AI call routing technology at Virgin Media contact centers.o Benefited over 8,000 agents by improving agent-customer pairings.o Realized a £0.40 revenue uplift per call.o Reduced churn by 4.46%.o Administered changes to the IVR and CISCO platforms.• Program Management and Vendor Coordination: o Oversaw the rollout of CISCO call centre technology Finesse and Speech Analytics.o Implemented the program for 800 agents across contact centres in the UK, Philippines, and India.o Enabled an annualized revenue benefit of £8 million.o Increased average revenue per call by 50p.o Coordinated with vendors across different regions for testing, training, and deployment.• Platform Migration and Training Management: o Led the migration of over 800 agents to PEGA and MS-Dynamics platforms.o Drove value generation and retention across operations.o Coordinated the initiative across the UK, India, and the Philippines.o Generated an annualized revenue benefit of £3.7 million.o Oversaw creation, testing, and training processes for the new platforms.

• Project Management in Offshore-Onsite Model:o Led project design, transition, and production support for USA-based clients (Ally Bank, BMW South Carolina) in an offshore-onsite model.• SAP Partner Portal Implementation and Management:o Successfully led onboarding, implementation, and stabilization of the SAP Partner Portal for Vodafone India.o Facilitated over 3000 channel partners across PAN India to adopt global applications.o Managed expectations of global and local markets, and multiple vendors to drive sales and operations.• RFP/RFQ Management and SAP Opportunity Creation:o Led RFP/RFQ under Primary-Challenger model (multi-vendor model).o Created 11 successful SAP opportunities worth $250K in 3 months for NTT Data GDS

Manage multi-skill, multi-culture and remotely located team of 15 to deliver mid to large size projects in Global Delivery/Onshore-Offshore Model.

Design, build the web portals for clients using web technologies

Cyber Media (India) Ltd, RESEARCH AND DEVELOPMENT EXECUTIVE (Nov 2004 – Jun 2007)

Techbooks international Pvt Ltd., SENIOR PROGRAMMER (Dec 2002 – Nov 2004)