Incident HandlingUser SupportProject ImplementationClient DeliverablesQuality Deliverables

Incident handling and user support.Provide ad-hoc training and user support as required.Support the current MM footprint.Analyze and solve the MM issues.Conduct SAP MM process configurationTranslating business requirements into functional specifications and testing scenarios.Close coordination with the technical team for building up of new changes in the system.Document functional designs, test cases and results.

Day to day incident handling.Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.Translating business requirements into functional specifications and testing scenarios.Identify gaps, issues and work around solutions.Handle client and customer level escalations.Reconciliation of vendor invoices with our books.Resolve vendor queries and requests coming via e-mail/Tickets within agreed SLA.Identify problematic areas and implement strategic solution in time.Preparing weekly & monthly report to present to the business.

Process PO and Non PO InvoicesReconcile Vendor StatementProvide resolution to client and vendor query Perform an essential audit function of expenses by analyzing, researching, and processing for payment employee relocation expenses.Ensure accuracy and compliance with policies, payroll, and payable requirements.Involved in Month End Activities.

Indexing initial entry of invoices into workflowProcessing PO and Non PO InvoicesManaged vendor accounts, reconciled statements, and resolved discrepancies.Involved in Month End Activities