Elemental in handling high occupancy in 214 room inventory.Group handling.Taking care of all VIP movements in the hotel.Handling a team of 25 people.Training and guidance to the staff members.Room allocation and planning for the future arrivals.Helping in recruitment of new staff member with HR department.Attending departmental meeting & briefing.Meeting with guests on arrival as well as on departure.Handling guest queries.Preparation of daily reports.Analysis of daily operational reports generated by reception, reservation and bell desk.Preparation of Duty Roster and Manpower Planning.Outstanding customer understanding and commended for developing hotel ambiance.

• Successfully handling, supervising and controlling whole floor operations, which includes Front Desk (From check-in till check-out of guest), House Keeping, Room service, Upkeep & maintenance.• Forged well-built relationships with the clients, staff members, guests and team organizers.• Outstanding customer understanding and commended for developing hotel ambience.• Effective check-in & check-out of guest. • Room allocation and planning for the future arrivals.• Leading a team of 7 people.• Training & development of the staffs.• Preparation of Duty Roster and Manpower Planning.• Taking care for the costing of the floor.

Undergone Management Training program.

Induction to Hotel Industry.Got trained in all the Major Departments of a Hotel.