Vikash Sen Email & Phone Number

An Management tute, result-oriented dynamic professional with 10 years of experience in Operations and Quality Management in the service industry. Excel at streamlining process & procedures as well as smart working, good leader and quick decision maker.As an innovative scrum master, my mission is to assist organizations in accelerating their digital initiatives from testing implementation and data intelligence agile methodologies and best practices.Role: PMO/Project Business Financials for Retail AccountsSeeking assignments in Project Management Office /Quality Management / Operations Management.Presently associated as Senior process associate with Tata Consultancy Services Pvt Ltd Skilled in conceptualizing various operations / quality & audit strategies for enhancing business operations of capacity planning, process improvements & resource management to optimize utilization Effectively managing operations implementing procedures and service standards for business excellence Self-starter with excellent communication, interpersonal & leadership skills Fulfilled the functions of an Agile scrum master by overseeing 100% of the software development and planning and delivery process. Worked with digital PMO managers to provide guidance towards optimizing Agile execution methodologies. Worked with delivery teams release management business partners and other part of the organization Developed and implemented a 100% comprehensive schedule and project budget. Managing PMO Activities, P&L and Business financials for the size of 1000+ Associates. Strong exposure towards C2R = Contract to Revenue.Managing Contract and WON Creations on time.Managing associate allocations end to end and ensuring that the associates Di does not get impacted.Provides support on Business Financial Planning - Annual, Quarterly and monthly estimatesReview financial performance month on month and ensure variance analysis is done and the same is brought to the notice of the Domain/Cluster head in case of deviations.Analyze costs, both manpower & non-manpower and various components within them to improve the Gross and Contribution Margin.Driving the Segment to maintain Gross Margin between 40% - 50% across accountsTaking initiatives to improve margin such as optimizationTo drive operational levers – On time billing, Leakage, Revenue Loss, Realization, Billed to RR.Close follow up of contract and maintain timelines . Extend contract when required.To conduct and organize internal training for operations team on project management.

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  Ebenezer Marcus

  Business/Commerce, General