At Air New Zealand, I am a Senior Systems Analyst and Product Owner with over 14 years of experience in the Digital and aviation industry. I hold a Microsoft Certified Systems Engineer (MCSE) credential and multiple edX Verified Certificates in Data Science, which showcase my ability to leverage data and technology to solve complex business problems and deliver innovative solutions. As part of a cross-functional team, I collaborate with stakeholders, developers, and testers to define and prioritize the requirements, features, and functionalities of various digital products and services that enhance customer experience, operational efficiency, and business performance. I also apply data-driven approaches to analyze, monitor, and improve the quality, reliability, and usability of the products and services, using various tools and methods such as root cause analysis, process improvement, and knowledge management. I am passionate about supporting Air New Zealand's mission of connecting people, places, and cultures, and creating a sustainable future for our planet. I value collaboration, diversity, and excellence, and I strive to contribute to the success and growth of my team, organization, and industry.