Vikash Singh Email & Phone Number

Mumbai Area, India

Mumbai Area, India

Product Development & Product Management With 16 years of experience in Digital Banking have gained expertise in understanding micro and macro level activities to build and manage products for the mobile platform Handling product from inception stage to its roll out and market sustenance Possess business skills in Project Management as well as in problem solving and customer relations Identifying process gaps and driving process re-engineering/automation initiatives for customer service enhancement, reduction in TAT Monitoring overall functioning of the processes; identifying improvement areas and implementing measures to maximise customer satisfaction level A keen planner & implementer of various transaction process/systems of the company both at front end and back end Eye for details helps in investigating, planning, managing and executing implementations of emerging technology initiatives Strategise activities for `customer engagement program'

Mumbai, Maharashtra, India

Mumbai

In current capacity I am entrusted to head Digital initiatives at RBL Bank. Where I am responsible for digital transformation of the retail banking , Mobile Banking, Social media-led platforms along with building digital Wallets.

Mumbai Area, India

 Collaborate with Retail Product and business teams to gather requirements to introduce new features to internet and mobile banking products Design products while considering the business implications and prospective enhancements; Coordinated with all stakeholders for its requirement gathering, documentation and delivery Prepared detailed use cases to include all the functionalities required for the application Analyze the requirement and design the flow for user interface Contributed to the project by providing inputs for an easy to use interface, business logic to automate the application Acted as a Product Expert to answer all the queries of development team  Quality Testing and Customer Service Liasoned with various business teams, development teams and vendors to ensure bug free and timely delivery of projects and for technical issues resolution; on certain occasions interacted with the customers directly to diagnose the issueKey deliverables:• Launched 'Self Service Options' for Retail Liabilities & NRI Customers on the Internet Banking Channel • Core Team Member of India's first Online Banking Site www.b2.icicibank.com• Individually developed India's first Online Account opening Module • Core Team Member India's first Tablet Account opening Module• Online Password Generation for all the Internet Banking Customers• Online Provision of User Id for Internet Banking Customers