• 24*7 IT Related support for Desktop and Laptops. • Coordination with ISP and Vendors in case of any Network Outage or Server Breakdown.• Backup Monitoring via Symantec VERITAS Net-Backup 7.5/7.7 and Commvault• LTO media handling and inserting IBM Tape Library. • Troubleshooting Backup and Restoration based on error code. • Periodic Restoration and Log capturing of successful completed backup and restore. • Configuring Laptops and Desktops with necessary software.• IBM Lotus Notes and MS Outlook configuration with troubleshooting of mailing issues. • SLA Analysis of CR and Tickets.• Recovery of data via Wintech tool in case of any crashed HDD of McAfee Encrypted Laptops.• Vendor Call Log and follow-ups with vendor to resolve the issue as per Vendor’s SLA. • Mentoring and training of new joining Team members and conducting exit test. • Resolving queries of customers regarding system and work portal issues.• Logging tickets using the Ticketing tool as per the issues identified.• Informing and following up on priority tickets with the MIM (Major Incident Management) team.• Handling Request Management.• Testing of computers to see they are working well.• Assisting the staff with their computer problems - hardware as well as software.• Assist in examination of network server’s equipment and Maintenance of networking systems.• Responsibility for Data management, Data validation and performing the analysis using Excel.• Suggesting more better and innovative ways for the process to reduce the Average Handling Time.• Generate knowledge about the current business process, design current business flows, study current business processes and its complication.

Processing the captured data into information needed for planning, organizing, coordinating, directing and controlling functionalities at strategic, tactical and operational level. Responsibility for Data management, Data validation and performing the analysis using Excel.

Analyse data and build reports to showcase the results of various strategies implemented in the utility industry to translate business requirements into analytical reporting.