Championing customer experience at BT, Managed over 60,000 customers via email, chat, and messaging, ensuring meticulous attention to detail and structured thinking. I have contributed to the team and have generated significant revenue through strategic upselling, contributing to a culture of excellence.With a BBA Hons. in Business Administration from Netaji Subhash Engineering College, my core competencies include business risk analysis and operational management. My experience with reputable brands like Flipkart India and BT/EE has honed my ability to deliver platinum-level communication and set performance benchmarks within the organization.